firefox keeps crashing and I have followed all the steps recommended to fix problem to no avail
Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?
Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?
All Replies (7)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
LanceK said
Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?
LanceK said
Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?
bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406 4/6/2015 4:01 PM bp-d975896d-db32-46c5-9242-c6ad12150406 4/6/2015 3:41 PM bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406 4/6/2015 3:25 PM bp-c49b0eec-902a-4b62-9f44-44a382150406 4/6/2015 3:06 PM bp-416bf1fd-a9cb-4abf-8350-7a4472150404 4/4/2015 8:36 AM
Please try to open Firefox in Safe Mode, Diagnose Firefox issues using Troubleshoot Mode
Then, please type about:support into the address bar, press enter. Copy and paste all that data into this thread.
{
"application": {
"name": "Firefox",
"version": "37.0.1",
"buildID": "20150402191859",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/",
"numTotalWindows": 2,
"numRemoteWindows": 0
},
"crashes": {
"submitted": [
{
"id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
"date": 1428414560113,
"pending": false
},
{
"id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
"date": 1428412627525,
"pending": false
},
{
"id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
"date": 1428412351551,
"pending": false
},
{
"id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
"date": 1428355864267,
"pending": false
},
{
"id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
"date": 1428350493753,
"pending": false
},
{
"id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
"date": 1428349316313,
"pending": false
},
{
"id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
"date": 1428348315811,
"pending": false
},
{
"id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
"date": 1428347181410,
"pending": false
}
],
"pending": 0
},
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.frecency_experiment": 1,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150402191859",
"browser.startup.homepage_override.mstone": "37.0.1",
"browser.startup.homepage_override.buildID": "20150402191859",
"extensions.lastAppVersion": "37.0.1",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1428353251,
"media.gmp-gmpopenh264.version": "1.3",
"media.gmp-manager.lastCheck": 1428353251,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_height": " 11.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_to_file": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_page_delay": 50,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgcolor": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_oddpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_type": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_left": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_top": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_data": 1,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_plex_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_reversed": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_evenpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_duplex": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgimages": false,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.index": 0
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "AMD FirePro M4000",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x682d",
"adapterSubsysID": "176c103c",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.951.6.7000",
"driverDate": "6-2-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16571",
"direct2DEnabledMessage": [
""
],
"webglRenderer": "Google Inc. -- ANGLE (AMD FirePro M4000 Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "cairo"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.8",
"version": "4.10.8"
},
"NSS": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.17.4",
"version": "3.17.4"
},
"NSSSSL": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "DigitalPersona Extension",
"version": "5.0.0.5082",
"isActive": false,
"id": "otis@digitalpersona.com"
},
{
"name": "McAfee Security Scan Plus",
"version": "1.0",
"isActive": false,
"id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}"
},
{
"name": "Skype Click to Call",
"version": "7.3.16540.9015",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
],
"experiments": []
}
Ok, let's try three things:
- Refresh Firefox - reset add-ons and settings
- Troubleshoot Firefox issues caused by malware
- Upgrade your graphics drivers to use hardware acceleration and WebGL
Let me know if this helps.