This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by ideato

more options

firefox crashes on opening page, other users fine, have re installed firefox still happens in safe mode.


Crash ID: bp-fa9d6fa7-e2e3-4c08-aeac-73adf2150408

firefox crashes on opening page, other users fine, have re installed firefox still happens in safe mode. Crash ID: bp-fa9d6fa7-e2e3-4c08-aeac-73adf2150408

All Replies (3)

more options

Hello there,

Have you tried disabling all your add-ons / extensions from Firefox and see if the issue still persists?

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

Hello to all

if you have Sophos AntiVirus (or security suite) try to update it to latest and check it again.

thank you