This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

NaiduThallapaneni
NaiduThallapaneni
more options

browser is dead slow very time it hang .

browser is dead slow very time it hang .

All Replies (2)

millsap
millsap
more options

Since the last three updates, FF has crashed/hanged much more often. I have the same add-ons for over a year now and no change has been made. I understand this is probably related to the add-ons. But if no new add-ons has been added, why would FF became so unstable?

Something in the last few updates must have broken FF somehow and make it so unstable. I have been using FF since it first came out, and it has never been this bad.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.