Firefox crashes in youtube and goodreads
Any help?
Signature RtlpCreateSplitBlock | RtlpFreeHeap | RtlpCoalesceFreeBlocks | HeapFree | atiumdag.dll@0x4477c More Reports Search UUID c813efa2-c878-426b-bc94-6f6312150517 Date Processed 2015-05-17 13:14:15.130791 Uptime 50 Last Crash 1137 seconds before submission Install Age 385894 since version was first installed. Install Time 2015-05-13 02:01:41 Product Firefox Version 38.0 Build ID 20150508094354 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 18 model 1 stepping 0 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9648, AdapterSubsysID: 3564103c, AdapterDriverVersion: 8.900.7.0
Processor Notes sp-processor08_phx1_mozilla_com.11605:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
Adapter Vendor ID
0x1002
Adapter Device ID
0x9648
Total Virtual Memory
4294836224
Available Virtual Memory
3828072448
System Memory Use Percentage
58
Available Page File
4768301056
Available Physical Memory
1567535104
Chosen solution
The crash report flagged these programs;
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver
atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices
Get the current full installer for the above.
Read this answer in context 👍 1All Replies (8)
We need to see the crash report numbers. The report has many pages.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-6952f8e7-5623-4e1b-a05d-b722e2150517 5/17/2015 10:50 AM bp-c390725e-6a5e-4048-b55e-8a6c42150517 5/17/2015 9:59 AM bp-774c97c2-fa5f-4449-a833-c1b472150517 5/17/2015 9:49 AM bp-017356cc-e59d-4e54-a39f-e44322150517 5/17/2015 8:34 AM bp-203b3436-bf80-4f90-9e62-055d82150517 5/17/2015 8:33 AM bp-c813efa2-c878-426b-bc94-6f6312150517 5/17/2015 8:14 AM bp-eabca952-a1ee-47d7-aac4-840d62150517 5/17/2015 8:12 AM bp-ff13927e-597e-4f0c-92e0-65f0e2150517 5/17/2015 7:54 AM bp-be932c91-0e61-4f9d-9092-8d6592150517 5/17/2015 7:53 AM bp-2938ef9d-7252-48e9-bf95-3adb22150517 5/17/2015 7:50 AM bp-0678dd20-d55b-4d4b-a40d-021b02150517 5/17/2015 7:50 AM bp-be78c3d0-d74d-4415-9601-571c62150517 5/17/2015 7:48 AM
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Disabling hardware acceleration didn't work for me, but thanks.
You did close and restart Firefox?
The atiumdag.dll that is part of the signature would indicate a problem with the graphics display driver.
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
Chosen Solution
The crash report flagged these programs;
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver
atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices
Get the current full installer for the above.
Updating the AMD drivers worked for me. THANKS for the help!
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.