Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I don't have a verical scroll bar at most websites I visit, nor do I have the Back button, which is not an icon I can add back via customize because it's not t

  • 3 replies
  • 2 have this problem
  • 16 views
  • Last reply by cor-el

drg1943
drg1943
more options

I believe my wife somehow dragged the vertical scroll bar off screen. I have not been able to get it back. Usually we also don't have the Back button either. And the Menu bar is missing at the top of the screen is missing at websites, so we can't do things like Print or Print Preview, either.

NOTHING anybody has suggested so far has done any good.

I believe my wife somehow dragged the vertical scroll bar off screen. I have not been able to get it back. Usually we also don't have the Back button either. And the Menu bar is missing at the top of the screen is missing at websites, so we can't do things like Print or Print Preview, either. NOTHING anybody has suggested so far has done any good.

All Replies (3)

John99
John99
more options

If the window Firefox is using is too big make it smaller. If the resize buttons and scroll bar are present but just off screen try the keyboard shortcut Alt + Space

If this is a problem with missing or inactive buttons and scroll bars and is not going away and only occurred after you updated Firefox to version38 read the following article and try disabling Hardware Acceleration then reviewing the graphic drivers available.

Please say how you get on or if you need more help.

drg1943
drg1943 Question owner
more options

I've tried so many things, including various attempts to resize the window, etc. Nothing works! I turned off the Hardware Acceleration, didn't help.

I don't know when the new version of Firefox started, but my troubles began Saturday, May 16, 2015.

I'm seriously considering going to another browser. New things to learn I suppose, but it's got to be better than this.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You could be experiencing this bug that happens when you are running Firefox in Private Browsing mode and you open links in a new window.

  • bug 1166066 - Firefox 38 regression: link in private window with target="_blank" opens window with no tabs/toolbars/menus (bug1166066)

Possible workarounds:

  1. use Options/Preferences > General: "Open new windows in a new tab instead"
  2. Shift+click links to open in a new window with the standard features or use the right-click context menu.

You can modify dom.disable_window_open_feature prefs and change their value to true to prevent a website from disabling toolbars and scroll bars in a pop-up window