Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

on 7-30-15 my Thunderbird server has disconnected, how can I fix this. no problems with my ISP email account

more options

My computer is running windows 7 and Thunderbird is 38.1.0. The full error message is as follows Thunderbird Server allancarlson@frontier.com has disconnected. The server may have gone down or there may be a network problem. My Frontier yahoo account is working fine, passwords have not been changed. I have a significant amount of email in the Thunderbird account. if I need to reload Thunderbird will these be lost?

Thank you for you assistance.

Allan

My computer is running windows 7 and Thunderbird is 38.1.0. The full error message is as follows Thunderbird Server allancarlson@frontier.com has disconnected. The server may have gone down or there may be a network problem. My Frontier yahoo account is working fine, passwords have not been changed. I have a significant amount of email in the Thunderbird account. if I need to reload Thunderbird will these be lost? Thank you for you assistance. Allan

Chosen solution

Thank you Zenos, I have cleaned up/deleted the old account

Read this answer in context 👍 0

All Replies (7)

more options

I am puzzled. There is no "Thunderbird server". Thunderbird is an email client that connects you to servers operated by email providers. Mozilla/Thunderbird is not an email provider.

You appear to think you have another account, apart from the yahoo/frontier one.

I doubt that reloading Thunderbird will help you. The settings, and messages, are stored separately in its profile and will be unaffected by re-installation of the program itself.

https://support.mozilla.org/en-US/kb/profiles-tb?esab=a&s=profiles&r=1&as=s

more options

Frontier is having problems in certain areas. Have you called them? https://downdetector.com/status/frontier

Modified by user01229325

more options

OK my description of the how Thunderbird works is not correct. but is there a way that I can get Thunderbird to reconnect to my Frontier email account. I have been using Thunderbird for over a year and I like it.

more options

I am back, I created a new account within the existing Thunderbird mail program using the same email address and password. the new account is working. My next problem is that I have an account that needs to be deleted. how do I do this without deleting the new account info

more options

Tools|Account Settings

Select your new account.

Down at the bottom of the window, Account Actions.

Click this, set the new account as the default.

Now you can select the old account. and use the option under Account Actions to remove it.

more options

Chosen Solution

Thank you Zenos, I have cleaned up/deleted the old account

more options

I am piggy-backing on this thread.

When I try to start Thunderbird all I get is a screen with a green wheel spinning. No error message, etc. (see the attached screenshot). I tried backing things up with Moz but that failed. (I was able to export contacts, tho). I don't know what the problem is nor how to fix it. I wonder if I can uninstall and reinstall T/B without losing my emails, contacts, etc.

Thank you

Chuck Barnett