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AOL mail bookmark not working

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by arejfour

arejfour
arejfour
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For the last two weeks I've had a problem accessing my AOL mail from the AOL mail bookmark in my toolbar. I've been getting a "not logged in" message even though I'm still logged in. I'm not having this problem in either Chrome or IE9. I double checked and the bookmark address is identical in all the browsers. Cookies and cache are always clean. i'm not having any problem when I access my mail thru the AOL homepage mail icon. So the problems seems to be confined to AOL mail and FF. I've submitted a problem report to AOL with no reply as of yet. Has anyone else had a similar problem?

For the last two weeks I've had a problem accessing my AOL mail from the AOL mail bookmark in my toolbar. I've been getting a "not logged in" message even though I'm still logged in. I'm not having this problem in either Chrome or IE9. I double checked and the bookmark address is identical in all the browsers. Cookies and cache are always clean. i'm not having any problem when I access my mail thru the AOL homepage mail icon. So the problems seems to be confined to AOL mail and FF. I've submitted a problem report to AOL with no reply as of yet. Has anyone else had a similar problem?
Attached screenshots

All Replies (2)

guigs
guigs
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It might be that the url of your bookmark is looking for a valid session cookie when you click on it and it has expired.

I bookmarked this to try it:

Are there any settings in your Firefox that destroy cookies or history on close? This might also be terminating your loggged in session.

arejfour
arejfour Question owner
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Thanks for your comments. I've doubled checked the URL and it's the same for all my browsers IE9, Chrome, and FF . I'm only having the problem with FF. The cookies that are necessary for some programs to run are saved. Again the same cookies apply to all browsers. I only use CCleaner to clean things. I did notice that immediately after I clean the cookies and cache everything works fine for awhile. I think it has something to do with the cache. So, at this point, I'm stumped as to why I get the error message.