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i type in my mozilla browser, not any portion of it, url, email programs, etc. I uninstalled and reinstalled Mozilla, still not working. Other browsers are fine

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  • Last reply by FredMcD

Lynn
Lynn
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Suddenly, I cannot type anywhere in Mozilla browser. It was fine yesterday. Other browsers (chrome and explorer) are fine. I uninstalled and reinstalled mozilla. this made no difference.

I also noticed that refreshing my earthlink email opens a new window, which never happened before and also does not happen in the other browsers.

One solution on a message board noted a program (add-on?) called PC Keeper as the culprit. I checked for that in the programs and did not find it. There were not any other programs that had been added to the program roster recently.

Suddenly, I cannot type anywhere in Mozilla browser. It was fine yesterday. Other browsers (chrome and explorer) are fine. I uninstalled and reinstalled mozilla. this made no difference. I also noticed that refreshing my earthlink email opens a new window, which never happened before and also does not happen in the other browsers. One solution on a message board noted a program (add-on?) called PC Keeper as the culprit. I checked for that in the programs and did not find it. There were not any other programs that had been added to the program roster recently.

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FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.