Firefox hangs in Windows 10
I have 3 PC's that have all been upgraded to W10, and all 3 have FF as their default browser (2 PC's home built the other is a Samsung Series 7). On all 3 of these PC's FF hangs for no reason, and even more baffling they all seem to hang at around the same time. Most often I will minimize FF and walk away from the PC only to come back later and not be able to access FF. When that happens the FF window is almost slightly blurry and the only buttons available in the window are minimize and close.
Yesterday I updated 2 of the PC's to FF 40.0.3 but FF still hung in less than 24 hours. The other PC is running FF 28. The only thing these 3 PC's have in common is that they've all been upgraded to W10 and they share some of the same add-ons. Any suggestions on troubleshooting this? I did try disabling Flash but that did not resolve the issue.
All Replies (16)
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 18.0 r0
Shockwave Flash 17.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer”
and “Plugin-based browsers” installers.
What was Firefox doing, and what web page was on the browser?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Flash was updated to 18 in an attempt to resolve this issue, so having both I don't think is the issue. Since I have UnloadTab installed, I usually select a tab that doesn't unload, in this case my Plex tab, then I minimize FF when I walk away. However that is only the case on my main PC. FF hangs on other PC's that don't have Plex, that don't have UnloadTab, etc. None of the PC's are doing anything special at the time that FF hangs, and I have not tried Safe Mode yet.
Now that I think about it, I did a reinstall of FF28 on my torrent box the other day trying to fix this issue. When it still ended up hanging, I upgraded to 40. The torrent box didn't hang today (at least not yet) like my main PC did. So maybe it's an issue with the upgrade to W10 that's causing the hang and a reinstall of FF fixes it. I will give it another day or 2, and if my torrent box hasn't hung I'll reinstall FF on my other PC's and see what happens.
Modified by SushiLover
FredMcD said
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.
I did as you suggested and will see what happens. However I'm confident that it's not going to resolve the issue. When I check my torrent box, I see I have only Flash 18.0 r0 installed and that machine hangs at an identical interval to this one (but hasn't since the reinstall of FF).
Modified by SushiLover
Just as I expected, FF hung on this PC tonight, so this doesn't appear to be a Flash issue (and it happened after upgrading to V19). I haven't had an issue on my torrent box yet, which is the one that I reinstalled FF on. So I'm guessing there's an issue with doing the W10 upgrade that is having an impact on FF. Remember, that is the one thing all my machines have in common. I will give the torrent box a few more days and if it doesn't hang by the weekend I will reinstall FF on my other machines and see what happens.
Modified by SushiLover
Woke up this morning and the torrent box had hung sometime overnight so now I have no clue what's causing it. Any other suggestions?
Modified by SushiLover
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Extensions
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Name: SQLite Manager Version: 0.8.3.1-signed Enabled: true ID: SQLiteManager@mrinalkant.blogspot.com
Name: Tab Mix Plus Version: 0.4.1.9 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}
Name: Tab To Window Version: 1.2.9.1-signed Enabled: true ID: tabtowindow@sogame.cat
Name: UnloadTab Version: 0.24.7.1-signed Enabled: true ID: unloadtab@firefox.ext
Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom
Name: Download YouTube Videos, Fast And Simple Version: 1.24.1-signed Enabled: false ID: jid1-cHKBMlArKdIVEg@jetpack
Name: FlashStopper Version: 1.2.8 Enabled: false ID: flashstopper@byo.co.il
Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Name: Norton Toolbar Version: 2015.5.2.24 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Skip Cert Error Version: 0.4.4.1-signed Enabled: false ID: skipcerterror@foudil.fr
Name: Tab Kit 2nd Edition Version: 0.12.2.1-signed Enabled: false ID: tabkit2@pikachuexe.amateur.hk
Graphics
Adapter Description: NVIDIA GeForce 9500 GT Adapter Description (GPU #2): Intel(R) HD Graphics 4400 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: 1024 Adapter RAM (GPU #2): Unknown Asynchronous Pan/Zoom: none Device ID: 0x0640 Device ID (GPU #2): 0x041e Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-29-2015 Driver Date (GPU #2): 7-17-2015 Driver Version: 9.18.13.4174 Driver Version (GPU #2): 10.18.15.4256 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: true Vendor ID: 0x10de Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.link.open_newwindow.override.external: 3 browser.places.smartBookmarksVersion: 7 browser.search.openintab: true browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.animate: false browser.tabs.closeWindowWithLastTab: false browser.tabs.loadInBackground: false browser.tabs.tabMaxWidth: 130 browser.tabs.tabMinWidth: 130 browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 1 media.gmp-eme-adobe.lastUpdate: 1442505391 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1442505391 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442974675 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442765355 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: 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It was too large initially so I stripped the blank crash report section and info about two disabled plugins.
Several of your add-ons have caused issues in the past.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Leave it like this for a while.
Wow that's ugly lol. Too many tabs across the top.
Just so you can see the difference between the 2, here's the info from my torrent box. And BTW I haven't said thanks for the help yet, so thanks for the help : ) Application Basics
Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Classic Theme Restorer Version: 1.3.9 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev
Name: Flash Video Downloader - YouTube HD Download [4K] Version: 8.0.1 Enabled: true ID: artur.dubovoy@gmail.com
Name: ImageHost Grabber Version: 1.6.5.5.1-signed Enabled: true ID: {E4091D66-127C-11DB-903A-DE80D2EFDFE8}
Name: NoScript Version: 2.6.9.36 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: OpenDownload² Version: 4.0.1 Enabled: true ID: {210249CE-F888-11DD-B868-4CB456D89593}
Name: Remove Cookies for Site Version: 0.63.1-signed Enabled: true ID: {06997db0-c027-4d5f-bd37-b0d9230226ea}
Name: Simple Timer Version: 2.0.3.1-signed Enabled: true ID: simpletimer@grbradt.org
Name: Tab Mix Plus Version: 0.4.1.9 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}
Name: Norton Toolbar Version: 2015.5.2.24 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Tab Kit 2nd Edition Version: 0.12.2.1-signed Enabled: false ID: tabkit2@pikachuexe.amateur.hk
Graphics
Adapter Description: ATI Radeon 3000 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 0 Device ID: 0x9616 DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 1-13-2015 Driver Version: 8.970.100.9001 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 76411462 Supports Hardware H264 Decoding: false Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon 3000 Graphics Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: false browser.link.open_newwindow.override.external: 3 browser.places.smartBookmarksVersion: 7 browser.search.openintab: true browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.animate: false browser.tabs.closeWindowWithLastTab: false browser.tabs.loadInBackground: false browser.tabs.tabMaxWidth: 130 browser.tabs.tabMinWidth: 130 browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.zoom.full: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 javascript.options.showInConsole: false layers.acceleration.disabled: true media.gmp-eme-adobe.lastUpdate: 1442489202 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1442276489 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1443002084 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442454169 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 privacy.cpd.extensions-tabmix: false privacy.cpd.offlineApps: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1441548985
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
Modified by SushiLover
I couldn't handle running my main PC in safe mode for any amount of time, so the torrent box was switched instead and will update this post if/when it crashes.
Well as of today, neither machine had hung. I upgraded my main PC to Flash 19 and left the torrent box as is running 18, but then ended up having to restart it due to other issues. Since then I decided to give Waterfox a try and have installed it on both machines and will see if the issue persists. Thanks for the help FredMcD
Let us know how you are doing.