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Firefox crashes at launch

  • 5 replies
  • 3 have this problem
  • 8 views
  • Last reply by vpun914

vpun914
vpun914
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Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago

It keeps trigger the crash report when clicking the Firefox icon

I've already followed all problem solving steps advised on the support forum.

Here is the submitted crash report number:

bp-7e83c5b1-4b36-4b49-bfd2-588d92151004

Thanks a lot!

Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago It keeps trigger the crash report when clicking the Firefox icon I've already followed all problem solving steps advised on the support forum. Here is the submitted crash report number: bp-7e83c5b1-4b36-4b49-bfd2-588d92151004 Thanks a lot!

Chosen solution

Hi, you could try Revo uninstaller.

Read this answer in context 👍 1

All Replies (5)

philipp
philipp
  • Moderator
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hi vpun914, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Scribe
Scribe
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Hi, it seems that the crash may be caused by Applian Freecorder on your computer, so you could try removing it from your programs.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

vpun914
vpun914 Question owner
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Don't know why the Applian Freecorder cannot be removed or uninstalled .........I have already tried many times by clicking uninstall button on this page, or even click the uninstall.exe file under Program Files.....

Scribe
Scribe
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Chosen Solution

Hi, you could try Revo uninstaller.

vpun914
vpun914 Question owner
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Yes! My Firefox is back finally after using Revo uninstaller!

Million thanks Scribe!