This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

If View | Headers is set to Normal but forwarding emails still send the header info, What to try next to stop it?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by jwkrap

jwkrap
jwkrap
more options

When I forward any email it adds the header information to the top of the email to be forwarded. According to other posts if I set View | Headers | Normal they will not be added. It is not working for me. I tried setting to View | Headers |All and then back to Normal again. No change. Using Thunderbird version 38.3.0 on Windows 10. I can manually select and delete the header info but that is a pain. The only other option is to forward as an attachment which doesn't add the header info but would prefer not to use this method. Any suggestions? Thank-you.

When I forward any email it adds the header information to the top of the email to be forwarded. According to other posts if I set View | Headers | Normal they will not be added. It is not working for me. I tried setting to View | Headers |All and then back to Normal again. No change. Using Thunderbird version 38.3.0 on Windows 10. I can manually select and delete the header info but that is a pain. The only other option is to forward as an attachment which doesn't add the header info but would prefer not to use this method. Any suggestions? Thank-you.

Chosen solution

It's the little 5 lines. I have many people that want to be part of the forwarded emails but complain about the forwarding info. The 5 lines personally doesn't bother me. I miss understood believing the forwarding info, the 5 lines would be hidden if View | Headers was set to Normal. I'll have to select and delete before forwarding or just not copy certain individuals in on the forwarded emails. Thank-you for your help Zenos.

Read this answer in context 👍 0

All Replies (2)

Zenos
Zenos
more options

Just how much is being included?

Generally "All" reveals all the routing information, spam status etc. "Normal" limits it to sender, recipient, subject date and so on, and it would be normal to include this in a forwarded message so the recipient can understand the context.

e.g. "All":

Forwarded Message --------

Delivered-To: xxxx@gmail.com Received: by 10.28.132.79 with SMTP id g76csp1735660wmd; Tue, 3 Nov 2015 04:35:05 -0800 (PST) X-Received: by 10.69.11.193 with SMTP id ek1mr33240706pbd.32.1446554105787; Tue, 03 Nov 2015 04:35:05 -0800 (PST) Return-Path: <8fd.10.xxxx=gmail.com@mxsp4.email-od.com> Received: from mail24.smtprelayserver.com (mail24.smtprelayserver.com. [64.151.119.54]) by mx.google.com with ESMTPS id k12si42018855pbq.64.2015.11.03.04.35.05 for <xxxx@gmail.com> (version=TLSv1 cipher=ECDHE-RSA-AES128-SHA bits=128/128); Tue, 03 Nov 2015 04:35:05 -0800 (PST) Received-SPF: pass (google.com: domain of 8fd.10.xxxx=gmail.com@mxsp4.email-od.com designates 64.151.119.54 as permitted sender) client-ip=64.151.119.54; Authentication-Results: mx.google.com; spf=pass (google.com: domain of 8fd.10.xxxx=gmail.com@mxsp4.email-od.com designates 64.151.119.54 as permitted sender) smtp.mailfrom=8fd.10.xxxx=gmail.com@mxsp4.email-od.com; dkim=pass header.i=@email-od.com DKIM-Signature: v=1; a=rsa-sha1; d=email-od.com;i=@email-od.com;s=dkim; c=relaxed/relaxed; q=dns/txt; t=1446554112; x=1449146112; h=feedback-id:content-type:mime-version:subject:from:to:date:message-id:reply-to; bh=mKF/QXMbVaSzjTM0c6M8kZRE/Zo=; b=nsyusMZgLzXLnsMGgQG9KkLOAZC11T9q1h+oNDj0ThsC+NAHbHEEMwFUI6bcaBIpwIM8xCdt9aAZU9vw4//JbHZTDChIek3VoTqQabZG72XXbk5oq+IjPvsiCtiCte0N0SOCdBfAtu39gd4RLDdjuy0regtXHUQYsH8JiY7QpSA= X-Thread-Info: OGZkLjEyLjkyMDAwMDA0MDkyZDUwLmNocmlzLnJhbXNkZW49Z21haWwuY29t Feedback-ID: 2301:socketlabs Received: from r1.us-west-2a.aws.in.socketlabs.com ([54.186.235.111]) by mail30.email-od.com with ESMTP; Tue, 3 Nov 2015 07:35:10 -0500 Received: from support-celery2.webapp.phx1.mozilla.com ([63.245.214.162]) by r1.us-west-2a.aws.in.socketlabs.com with ESMTP; Tue, 3 Nov 2015 07:35:04 -0500 Content-Type: multipart/alternative; boundary="===============8714367406622362610==" MIME-Version: 1.0 Subject: Re: i lost my contact list.how do i recover it From: Mozilla Support Forum <no-reply@support.mozilla.org> To: xxxx@gmail.com Date: Tue, 03 Nov 2015 12:35:04 -0000 Message-ID: <20151103123504.4187.91340@support-celery2.webapp.phx1.mozilla.com> Reply-To: no-reply@mozilla.org

"Normal":

Forwarded Message --------

Subject: Re: i lost my contact list.how do i recover it Date: Tue, 03 Nov 2015 12:35:04 -0000 From: Mozilla Support Forum <no-reply@support.mozilla.org> Reply-To: no-reply@mozilla.org To: xxxx@gmail.com

Or does yours behave differently?

Are you objecting to those last 5 little lines? You can always select and delete them. But why pretend the message isn't a forward?

Maybe "Edit As New" would suit your needs better.

jwkrap
jwkrap Question owner
more options

Chosen Solution

It's the little 5 lines. I have many people that want to be part of the forwarded emails but complain about the forwarding info. The 5 lines personally doesn't bother me. I miss understood believing the forwarding info, the 5 lines would be hidden if View | Headers was set to Normal. I'll have to select and delete before forwarding or just not copy certain individuals in on the forwarded emails. Thank-you for your help Zenos.