This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Inbox automatically marks messages as read and deletes them on its own. Can't find them after deleted. How do I stop this?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

more options

All incoming messages appear as read when they first appear. If I have email in the Inbox and I exit and come back to the email inbox it is often empty without me doing anything with them. I look in all of my folders but the emails that were in my Inbox are gone and not distributed to any other folder.

All incoming messages appear as read when they first appear. If I have email in the Inbox and I exit and come back to the email inbox it is often empty without me doing anything with them. I look in all of my folders but the emails that were in my Inbox are gone and not distributed to any other folder.

All Replies (1)

more options

We are getting more and more such issies. Almost always from folk that get their mail on a phone or tablet and do not understand that the mail from the phone is synchronized to Thunderbird so read and delete there becomes the same in Thunderbird.