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Yahoo email doesn't work properly. "unable to load your messages" & "external account is busy."

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

Ted Pierce
Ted Pierce
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The problem started a couple of months ago. I continuously get the error messages "unable to load your messages" and "external account is busy." Sometimes both pop up at the same time. After the messages occur when I try to delete emails it won't let me. Then I have to close out Yahoo email, open it again and I can then delete emails. Then the messages and routine starts again.

The problem started a couple of months ago. I continuously get the error messages "unable to load your messages" and "external account is busy." Sometimes both pop up at the same time. After the messages occur when I try to delete emails it won't let me. Then I have to close out Yahoo email, open it again and I can then delete emails. Then the messages and routine starts again.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.