This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just downloaded and installed the latest Thunderbird update, now won't open.

  • 4 replies
  • 3 have this problem
  • 5 views
  • Last reply by judybraden

ArDub16
ArDub16
more options

Minutes ago, I got an update popup for Thunderbird. I approved it, then closed and tried to restart. Nothing happens. I rebooted the CPU; still nothing. Thoughts? I've obviously installed numerous updates without any anomalies.

Thanks for any information.

Cheers, Ron

Minutes ago, I got an update popup for Thunderbird. I approved it, then closed and tried to restart. Nothing happens. I rebooted the CPU; still nothing. Thoughts? I've obviously installed numerous updates without any anomalies. Thanks for any information. Cheers, Ron

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please tell us, does starting in safe mode help? 

https://support.mozilla.org/en-US/kb/safe-mode
judybraden
judybraden
more options

Thunderbird will not open in safe mode either. I get notice that it has crashed.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

judybraden said

Thunderbird will not open in safe mode either. I get notice that it has crashed.

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports tells you how to get the crash IDs, which you should post here. TIA

judybraden
judybraden
more options

Thanks, I restarted my computer and everything seems fine now.