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Cant receive or sent messages. Connection to server expires.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

DavidFurtado
DavidFurtado
more options

Hello guys,

I already tried a couple of suggestions that I found here on the forum, but non of them worked. Every time that I refresh the inbox, the connection to the server expires. I already increased the connection timeout to the limit, and still doesnt work. I already stop the anti-virus from checking the emails too. I cant receive or sent emails also.

One of the accounts has an gmail server, and works completely fine.

Here's the Troubleshooting Information it's in Portuguese: 


 Noções básicas da aplicação

   Nome: Thunderbird
   Versão: 38.4.0
   Agente de utilizador: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Pasta do perfil: Mostrar pasta

             (Unidade local)
   ID da aplicação: 20151119061742
   Plugins ativos: about:plugins
   Configuração da versão: about:buildconfig
   Utilização da memória: about:memory

 Contas de correio e notícias
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) ux02.duehost.com:993, SSL, passwordCleartext
     OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) ux02.duehost.com:993, SSL, passwordCleartext
     OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) ux02.duehost.com:993, SSL, passwordCleartext
     OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

 Relatório de erros

 Extensões
   Lightning, 4.0.4.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Preferências importantes modificadas

   Nome: Valor

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.internaluseonly.changed: false
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: a5a5f6f9-600d-4750-bb83-9b82de20c61
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false...
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1449510278
     places.history.expiration.transient_current_max_pages: 53646
     plugin.importedState: true
     print.printer_Brother_HL-1110_series.print_bgcolor: false
     print.printer_Brother_HL-1110_series.print_bgimages: false
     print.printer_Brother_HL-1110_series.print_colorspace:
     print.printer_Brother_HL-1110_series.print_command:
     print.printer_Brother_HL-1110_series.print_downloadfonts: false
     print.printer_Brother_HL-1110_series.print_duplex: -437918235
     print.printer_Brother_HL-1110_series.print_edge_bottom: 0
     print.printer_Brother_HL-1110_series.print_edge_left: 0
     print.printer_Brother_HL-1110_series.print_edge_right: 0
     print.printer_Brother_HL-1110_series.print_edge_top: 0
     print.printer_Brother_HL-1110_series.print_evenpages: true
     print.printer_Brother_HL-1110_series.print_footercenter:
     print.printer_Brother_HL-1110_series.print_footerleft: &PT
     print.printer_Brother_HL-1110_series.print_footerright: &D
     print.printer_Brother_HL-1110_series.print_headercenter:
     print.printer_Brother_HL-1110_series.print_headerleft: &T
     print.printer_Brother_HL-1110_series.print_headerright: &U
     print.printer_Brother_HL-1110_series.print_in_color: true
     print.printer_Brother_HL-1110_series.print_margin_bottom: 0.5
     print.printer_Brother_HL-1110_series.print_margin_left: 0.5
     print.printer_Brother_HL-1110_series.print_margin_right: 0.5
     print.printer_Brother_HL-1110_series.print_margin_top: 0.5
     print.printer_Brother_HL-1110_series.print_oddpages: true
     print.printer_Brother_HL-1110_series.print_orientation: 0
     print.printer_Brother_HL-1110_series.print_page_delay: 50
     print.printer_Brother_HL-1110_series.print_paper_data: 9
     print.printer_Brother_HL-1110_series.print_paper_height: 11,00
     print.printer_Brother_HL-1110_series.print_paper_name:
     print.printer_Brother_HL-1110_series.print_paper_size_type: 0
     print.printer_Brother_HL-1110_series.print_paper_size_unit: 1
     print.printer_Brother_HL-1110_series.print_paper_width: 8,50
     print.printer_Brother_HL-1110_series.print_plex_name:
     print.printer_Brother_HL-1110_series.print_resolution: -437918235
     print.printer_Brother_HL-1110_series.print_resolution_name:
     print.printer_Brother_HL-1110_series.print_reversed: false
     print.printer_Brother_HL-1110_series.print_scaling: 1,00
     print.printer_Brother_HL-1110_series.print_shrink_to_fit: true
     print.printer_Brother_HL-1110_series.print_to_file: false
     print.printer_Brother_HL-1110_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_HL-1110_series.print_unwriteable_margin_left: 0
     print.printer_Brother_HL-1110_series.print_unwriteable_margin_right: 0
     print.printer_Brother_HL-1110_series.print_unwriteable_margin_top: 0
     security.disable_button.openCertManager: false

 Gráficos

     Descrição do adaptador: ASUS EAH2400 Series
     ID do fornecedor: 0x1002
     ID do dispositivo: 0x94c3
     RAM do adaptador: Unknown
     Controladores do adaptador: ati2dvag
     Versão do controlador: 8.391.0.0
     Data do controlador: 6-26-2007
     Processador WebGL: Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente.
     Janelas aceleradas por GPU: 0. Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 GC incremental: 1

 Acessibilidade

   Ativa: 0
   Impedir acessibilidade: 0

 Versões da biblioteca

     Versão mínima esperada
     Versão em utilização

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
Hello guys, I already tried a couple of suggestions that I found here on the forum, but non of them worked. Every time that I refresh the inbox, the connection to the server expires. I already increased the connection timeout to the limit, and still doesnt work. I already stop the anti-virus from checking the emails too. I cant receive or sent emails also. One of the accounts has an gmail server, and works completely fine. Here's the Troubleshooting Information it's in Portuguese: Noções básicas da aplicação Nome: Thunderbird Versão: 38.4.0 Agente de utilizador: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Pasta do perfil: Mostrar pasta (Unidade local) ID da aplicação: 20151119061742 Plugins ativos: about:plugins Configuração da versão: about:buildconfig Utilização da memória: about:memory Contas de correio e notícias account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true account7: INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true Relatório de erros Extensões Lightning, 4.0.4.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Preferências importantes modificadas Nome: Valor accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.internaluseonly.changed: false mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: a5a5f6f9-600d-4750-bb83-9b82de20c61 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false... network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1449510278 places.history.expiration.transient_current_max_pages: 53646 plugin.importedState: true print.printer_Brother_HL-1110_series.print_bgcolor: false print.printer_Brother_HL-1110_series.print_bgimages: false print.printer_Brother_HL-1110_series.print_colorspace: print.printer_Brother_HL-1110_series.print_command: print.printer_Brother_HL-1110_series.print_downloadfonts: false print.printer_Brother_HL-1110_series.print_duplex: -437918235 print.printer_Brother_HL-1110_series.print_edge_bottom: 0 print.printer_Brother_HL-1110_series.print_edge_left: 0 print.printer_Brother_HL-1110_series.print_edge_right: 0 print.printer_Brother_HL-1110_series.print_edge_top: 0 print.printer_Brother_HL-1110_series.print_evenpages: true print.printer_Brother_HL-1110_series.print_footercenter: print.printer_Brother_HL-1110_series.print_footerleft: &PT print.printer_Brother_HL-1110_series.print_footerright: &D print.printer_Brother_HL-1110_series.print_headercenter: print.printer_Brother_HL-1110_series.print_headerleft: &T print.printer_Brother_HL-1110_series.print_headerright: &U print.printer_Brother_HL-1110_series.print_in_color: true print.printer_Brother_HL-1110_series.print_margin_bottom: 0.5 print.printer_Brother_HL-1110_series.print_margin_left: 0.5 print.printer_Brother_HL-1110_series.print_margin_right: 0.5 print.printer_Brother_HL-1110_series.print_margin_top: 0.5 print.printer_Brother_HL-1110_series.print_oddpages: true print.printer_Brother_HL-1110_series.print_orientation: 0 print.printer_Brother_HL-1110_series.print_page_delay: 50 print.printer_Brother_HL-1110_series.print_paper_data: 9 print.printer_Brother_HL-1110_series.print_paper_height: 11,00 print.printer_Brother_HL-1110_series.print_paper_name: print.printer_Brother_HL-1110_series.print_paper_size_type: 0 print.printer_Brother_HL-1110_series.print_paper_size_unit: 1 print.printer_Brother_HL-1110_series.print_paper_width: 8,50 print.printer_Brother_HL-1110_series.print_plex_name: print.printer_Brother_HL-1110_series.print_resolution: -437918235 print.printer_Brother_HL-1110_series.print_resolution_name: print.printer_Brother_HL-1110_series.print_reversed: false print.printer_Brother_HL-1110_series.print_scaling: 1,00 print.printer_Brother_HL-1110_series.print_shrink_to_fit: true print.printer_Brother_HL-1110_series.print_to_file: false print.printer_Brother_HL-1110_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_top: 0 security.disable_button.openCertManager: false Gráficos Descrição do adaptador: ASUS EAH2400 Series ID do fornecedor: 0x1002 ID do dispositivo: 0x94c3 RAM do adaptador: Unknown Controladores do adaptador: ati2dvag Versão do controlador: 8.391.0.0 Data do controlador: 6-26-2007 Processador WebGL: Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente. Janelas aceleradas por GPU: 0. Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente. AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript GC incremental: 1 Acessibilidade Ativa: 0 Impedir acessibilidade: 0 Versões da biblioteca Versão mínima esperada Versão em utilização NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Wrt sending messages: The Gmail account can send messages because it has the correct port for the Outgoing Server/SMTP. Correct the port for SMTP for the other accounts.

For receiving messages, and in case there's still a problem with sending, check with your email provider about the correct server settings.

Is there anything suspicious in the error console? Tools (Alt-T) - Error Console