This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to reset Master password

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

murrayt2
murrayt2
more options

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can delete the logins.json and key3.db files in the Firefox profile folder if the chrome URL (chrome://pippki/content/resetpassword.xul) isn't working.

You can use this button to go to the current Firefox profile folder:

murrayt2
murrayt2 Question owner
more options

This does not help me to reset the Master Password

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What do you want to do?

If you want to change the master password then you can do this in "Options/Preferences > Security". If you do not want to use a master password then leave the fields for the new MP empty.

If you do not remember the master password then you have two options:

  • use this chrome URL: chrome://pippki/content/resetpassword.xul and click the Reset button
  • delete the logins.json and key3.db files in the Firefox profile folder

Both these methods will cause you to lose all the passwords.