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I tried to make a donation to Mozilla. Why does it have incorrect address details which caused my donation to fail ?

Snogreen
Snogreen
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This may be related to other fails when trying to make online purchases. You do not seem to be able accept the post code for my New Zealand billing address. The postal code I use is the correct one - you may need to review your database, or the source for it.

This may be related to other fails when trying to make online purchases. You do not seem to be able accept the post code for my New Zealand billing address. The postal code I use is the correct one - you may need to review your database, or the source for it.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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If you chose the option on the left (credit card), the card processing is handled by a company called Stripe (https://stripe.com/). I looked briefly at their support and didn't see any useful information on postcode formatting issues.