This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

xxxxxxxxxx@gmail.comI cannot get Thunderbird to download to download my contact list from gmail.com.

more options

Gmail willing to download contact list, but when I ask Thunderbird to import it, it says okay, but after doing it it's not there.

Thanks, Mike

Gmail willing to download contact list, but when I ask Thunderbird to import it, it says okay, but after doing it it's not there. Thanks, Mike

Modified by James

Chosen solution

Please check the gContactSync settings in the main menu gContactSync > Accounts there is not just the right account needed, but also to choose the right group to sync to the address bar.

I know it's not easy to setup, but once done, will work well and you don't need to export/import anything manually. In case you're facing problems with gContactSync settings, you can find some support directly for this add-on on http://www.pirules.org/forum/.

Read this answer in context 👍 2

All Replies (5)

more options

Hi Mike.

What way do you use for downloading contacts from Google to your Thunderbird? Personally I use gContactSync and it works just great.

more options

Michal, I downloaded gContactSync, it's in my Thunderbird tool bar, and I've run it. It gives me some dialogue, I've tried it in every configuration offered, but no new addresses wind up in my Thunderbird address book. Only have the ones whose email I've responded to. Anything else I could be doing wrong?

Prior to my trying your gContactSync suggestion, started at gmail>contacts>more>export "This preview version of Google Contacts doesn't support exports yet" 1. Go to the old Google contacts. 2.export your contacts. Went there>more>export>the group>my contacts>Google CSV format>export into my downloads=google CSV, not working.

Mike

more options

Chosen Solution

Please check the gContactSync settings in the main menu gContactSync > Accounts there is not just the right account needed, but also to choose the right group to sync to the address bar.

I know it's not easy to setup, but once done, will work well and you don't need to export/import anything manually. In case you're facing problems with gContactSync settings, you can find some support directly for this add-on on http://www.pirules.org/forum/.

more options

Michal, I was misinterpreting the query about 'accounts' . Yes it's now fixed, and I thank you for your help. Now I can make use of what I'm finding to be the best available email client available.

Mike S.

more options

I am very happy to help you, Mike. :)