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Why at sign in does my new Windows 10 laptop not recognize my sync password that I established from my XP desktop computer?

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

ktwohig
ktwohig
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I set up a sync account on my XP desktop because I wanted to transfer my bookmarks to my new Windows 10 laptop. When I went to sign into Sync on the laptop, it said my password was incorrect. I verified my password and tried a number of times with the same result. This is the only way I know of transferring bookmarks to a Windows 10 machine.

I set up a sync account on my XP desktop because I wanted to transfer my bookmarks to my new Windows 10 laptop. When I went to sign into Sync on the laptop, it said my password was incorrect. I verified my password and tried a number of times with the same result. This is the only way I know of transferring bookmarks to a Windows 10 machine.

All Replies (3)

guigs
guigs
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Hi ktwohig , If you still have access to the old computer you are in luck. However if you do not and you changed the password, the data can no longer be accessed because it was encrypted with the previous password. Another option is: Restore bookmarks from backup or move them to another computer

ktwohig
ktwohig Question owner
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Your suggestion allowed me to transfer my bookmarks. I still cannot log into Sync on my Windows 10 laptop because it still does not recognize my password. So the two computers will not automatically stay in sync.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you sure you used the same email address on both computers?