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video downloader helper made Windows 7 Explorer.exe keeps restarting.

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by FredMcD

Jethroburns
Jethroburns
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I have the firefox video downloader on my desktop computer (XL operating system), which works fine. I installed the add-on on my laptop with Windows 7. Downloaded two video clips (about playing guitar) and when I went to open the folder containing the videos and other files of mine It told me Windows 7 Explorer had to restart. The other folders seemed to be OK. So I started the machine again and now every time I tried to open anything it was impossible because the Windows kept crashing. I could not even delete the folder with the two video clips. I did a virus check. No problem. Opened it in safemode. Still the same problem. I eventually managed to get it back to normal with system restore but the folder with the clips showed the same problem but this time I could delete the folder. Any ideas what might have happened please. The clips came from a perfectly bonafide guitar teaching site!

Best regards,

Anton

I have the firefox video downloader on my desktop computer (XL operating system), which works fine. I installed the add-on on my laptop with Windows 7. Downloaded two video clips (about playing guitar) and when I went to open the folder containing the videos and other files of mine It told me Windows 7 Explorer had to restart. The other folders seemed to be OK. So I started the machine again and now every time I tried to open anything it was impossible because the Windows kept crashing. I could not even delete the folder with the two video clips. I did a virus check. No problem. Opened it in safemode. Still the same problem. I eventually managed to get it back to normal with system restore but the folder with the clips showed the same problem but this time I could delete the folder. Any ideas what might have happened please. The clips came from a perfectly bonafide guitar teaching site! Best regards, Anton

All Replies (4)

Gert Van Waelvelde
Gert Van Waelvelde
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Hello,

In order to help you, we need some more information:

  • What website did you download the clips from? Provide the exact URL if possible.
  • Also, could you give us the exact name and version of the video downloader add-on you use? You can find this is information, by typing about:addons in your address bar and pressing Enter.

Thank you.

Jethroburns
Jethroburns Question owner
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Dear Gert Van Waevelde,

Thanks for replying. First of all I deled the downloader application from my laptop thinking it might be causing the problem but as far as I remember I typed in downloader helper firefox (or similar words) and was directed to the firefox site from where I downloaded the add-on. I cannot imagine getting it from anywhere else. And the symbol that appeared in the browser was the same as the one I have on my browser on my desktop computer (version 5.4.2).

The site’s url is : http://www.jimmydillon.com/#!blues/c1owv and the clips I downloaded were “Acoustic Jump Blues in G” and “Rockabilly Blues in A”

Best regards,

Anton

Gert Van Waelvelde
Gert Van Waelvelde
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Hello,

I don't really understand what the problem might have been. I guess there was something wrong with the downloaded files or some problem during the download.

I'm afraid I won't be able to help you.

Regards, Gert

FredMcD
FredMcD
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Have you tried another downloader?