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Why has Firefox disabled McAfee Siteadvisor when it still works on Windows Explorer and Google Chrome on my computer

  • 5 replies
  • 11 have this problem
  • 56 views
  • Last reply by York1e

York1e
York1e
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I have been using McAfee Total Protection, including McAfee Site Advisor, for a number of years and during that time it had always worked OK alongside Firefox. I have updated my McAfee subscription this week and I am now receiving a message from Firefox saying it has disabled McAfee Site Advisor. I have been in contact with McAfee who have checked Site Advisor and say it is working OK and have told me to contact Firefox. Site Advisor is working OK on Windows Explorer and Google Chrome. Firefox is my preferred browser but as it has disabled Site Advisor I am now very wary of using it because of the security risk. Can anyone help?

I have been using McAfee Total Protection, including McAfee Site Advisor, for a number of years and during that time it had always worked OK alongside Firefox. I have updated my McAfee subscription this week and I am now receiving a message from Firefox saying it has disabled McAfee Site Advisor. I have been in contact with McAfee who have checked Site Advisor and say it is working OK and have told me to contact Firefox. Site Advisor is working OK on Windows Explorer and Google Chrome. Firefox is my preferred browser but as it has disabled Site Advisor I am now very wary of using it because of the security risk. Can anyone help?

Chosen solution

Is yours still called SiteAdvisor?

Last year they updated it to McAfee WebAdvisor:

http://home.mcafee.com/root/landingpage.aspx?lpname=get-it-now

That add-on was signed as of December 2015 according to this support thread: Unsigned WebAdvisor won't be allowed in Firefox... | McAfee Communities.

It may be that the old SiteAdvisor isn't going to be submitted for signature at this point. Any reason not to switch to WebAdvisor?

Read this answer in context 👍 1

All Replies (5)

BelFox
BelFox
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Hi York1e,

Does Firefox tell you it disabled Site Advisor because the add-on is unsigned? What message do you get?

York1e
York1e Question owner
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Hi BelFox Yes, "McAfee Site Adviser could not be verifed for use in Firefox and has been disabled" McAfee checked and said everything was ok at their end and that I would need to contact Firefox to get the problem resolved

Modified by York1e

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Is yours still called SiteAdvisor?

Last year they updated it to McAfee WebAdvisor:

http://home.mcafee.com/root/landingpage.aspx?lpname=get-it-now

That add-on was signed as of December 2015 according to this support thread: Unsigned WebAdvisor won't be allowed in Firefox... | McAfee Communities.

It may be that the old SiteAdvisor isn't going to be submitted for signature at this point. Any reason not to switch to WebAdvisor?

BelFox
BelFox
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Hi York1e,

Try installing McAfee WebAdvisor (see link in jscher2000's post above).

See also Fire Fox will not let Site Advisor Work, is this a know issue?

Let us know if you need more help!

York1e
York1e Question owner
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Hi jscher 2000 & Belfox

Thanks for the info. I will look into installing Web Advisor and let you know how i go on.