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cannot download mesages after cleaning out inbox

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

rp_joe
rp_joe
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Thunderbird 45.1.0

I have three accounts on this one profile. All use the same ISP and the same e-mail server. I have about 20 different accounts on this e-mail server with many different profiles.

I have one account that gets a lot of e-mail. So I decided to delete everything in the inbox. 2000 messages. Then it stopped receiving any more e-mail. Okay. I deleted the account, created it again and it downloaded 2300 messages. So I thought well maybe it's not telling the server to delete. So I deleted 500 messages at a time, checked for messages each time. And finally deleted them all.

Next time I open the box no messages. I keep checking all day there's no messages. I go into webmail that my domain company provides and there's messages. So I delete the account again. Created again, and it downloads 2300 messages. I don't know what the problem is. I will try leaving a few messages in the inbox, and see if it will retrieve some messages.

Any ideas what is causing this? I compacted the files and the install is only about six months old. That's probably why there's only 2300 messages. The old e-mail client told the server to delete them. For some reason they're staying on the server.

Thunderbird 45.1.0 I have three accounts on this one profile. All use the same ISP and the same e-mail server. I have about 20 different accounts on this e-mail server with many different profiles. I have one account that gets a lot of e-mail. So I decided to delete everything in the inbox. 2000 messages. Then it stopped receiving any more e-mail. Okay. I deleted the account, created it again and it downloaded 2300 messages. So I thought well maybe it's not telling the server to delete. So I deleted 500 messages at a time, checked for messages each time. And finally deleted them all. Next time I open the box no messages. I keep checking all day there's no messages. I go into webmail that my domain company provides and there's messages. So I delete the account again. Created again, and it downloads 2300 messages. I don't know what the problem is. I will try leaving a few messages in the inbox, and see if it will retrieve some messages. Any ideas what is causing this? I compacted the files and the install is only about six months old. That's probably why there's only 2300 messages. The old e-mail client told the server to delete them. For some reason they're staying on the server.

All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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right click the account in the folder pane and select settings. is the account IMAP or POP? In server settings, what retention policy is set?

rp_joe
rp_joe Question owner
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It is set to pop. All of my email accounts are pop.

The server is set to no spam filtering. That and password are my only options. I assume it keeps them until deleted.

rp_joe
rp_joe Question owner
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It seems to be working if I leave a few messages in the inbox, To add more information, I have several profiles. Each one has about three or four accounts. Some of those other profiles, I often delete all of the messages in the inbox of account with no trouble.

Also, I would like to use separate locations for these profiles. But I have found over the year that Thunderbird does not like this. So I just use the default location it suggests.

This profile I'm having trouble with has three e-mail accounts. All three use the standard default storage locations. All three have the exact same server settings. Although I have changed one box on the problem account. I unchecked the box that said check every so many minutes. it would get caught in a loop if I Left it checked. I never keep these e-mails open so it's no problem to check when the first starts.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Tools > Account Settings > Server Settings

Please confirm you have the following selected: select: 'Leave messages on server' select: 'Until I delete them'

Ensure these are selected in all three pop mail accounts. click on 'OK'

Did you delete emails and then compact the Inbox folder - in that order?