When Thunderbird blocks remote content in my email messages, my "preferences" button doesn't work - it used to - how do I fix this?
I am not able to see the remote content of messages, the preferences button in the warning doesn't show any preferences - it used to let me select "allow this time"
Chosen solution
To diagnose problems with Thunderbird, try the following:
Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
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is the button there?
Yes, the button is there. By the way, the drop down "Tags" doesn't work either...
Chosen Solution
To diagnose problems with Thunderbird, try the following:
Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
Matt said
To diagnose problems with Thunderbird, try the following: Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
Excellent advice, working well now....
Thank you Matt -- you nailed it!
What add-on was it?
haven't determined which one yet. fully working in safe mode for now, slowly adding back add-on at a time. none of the ones I have had look suspect - nothing exotic
franknaec said
haven't determined which one yet. fully working in safe mode for now, slowly adding back add-on at a time. none of the ones I have had look suspect - nothing exotic
It might just have needed a start in safe mode. Sometime that does it and we do not know why. But if you determine a cause please post. We only learn for the successes.