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Website not loading

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

gamer2171
gamer2171
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I am trying to watch a stream on Twitch and it will not stop loading, the chat box works fine. I have tried different streams and get the same result. I tried mmorpg.com and Tom's Hardware.com and they will not load either. A few sites load very slowly. I can open Youtube and it plays fine. Usually when a video does not open there is a problem with Flash (v23.0.0.162) I have uninstalled flash and reinstalled it. I have FF v49. I have tried clearing the cache and I have tried opening the stream in IE and Chrome. I tried creating a new profile and restarting in safe mode. No go Any suggestions?

Thanks

I am trying to watch a stream on Twitch and it will not stop loading, the chat box works fine. I have tried different streams and get the same result. I tried mmorpg.com and Tom's Hardware.com and they will not load either. A few sites load very slowly. I can open Youtube and it plays fine. Usually when a video does not open there is a problem with Flash (v23.0.0.162) I have uninstalled flash and reinstalled it. I have FF v49. I have tried clearing the cache and I have tried opening the stream in IE and Chrome. I tried creating a new profile and restarting in safe mode. No go Any suggestions? Thanks

All Replies (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

gamer2171
gamer2171 Question owner
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FredMcD Thanks for the reply.

The issue has been solved. I am not sure what it was but my ISP had a problem. There were a bunch of people who could not access their internet at all.

FredMcD
FredMcD
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That's good to hear. Please flag your last post as Solved Problem so others will know.