This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All my passwords are gone

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by soundwave

soundwave
soundwave
more options

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there.

I even tried safe mode and the passwords are not there.

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there. I even tried safe mode and the passwords are not there.

Chosen solution

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.

Read this answer in context 👍 0

All Replies (2)

Scribe
Scribe
more options

Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

soundwave
soundwave Question owner
more options

Chosen Solution

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.