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just upgraded to ubuntu 16.04 now can't access internet (another laptop w/16.04 works ok)

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  • Last reply by Paul

sc3131
sc3131
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I'm a novice (73 yrs young) using Xfinity/Comcast isp for 2 laptops and I'm needing help. Upgraded a old HP 6820s (Intel Core 2 Duo CPU T5870) laptop (not this machine) from ubuntu 14.04 LTS to 16.04 LTS (both 64 bit) by selecting the upgrade button after installing software updates. Now Firefox/Thunderbird and Chrome won't connect to Internet. MESSAGE: (Firefox can't find the server at start.ubuntu.com).

This laptop I'm using to type works fine using Firefox or Chrome. This laptop had Windows 10 and I wiped it out and installed ubuntu 16.04 from a dvd. Everything worked after software updates.

Any help will be appreciated. Thanks.

I'm a novice (73 yrs young) using Xfinity/Comcast isp for 2 laptops and I'm needing help. Upgraded a old HP 6820s (Intel Core 2 Duo CPU T5870) laptop (not this machine) from ubuntu 14.04 LTS to 16.04 LTS (both 64 bit) by selecting the upgrade button after installing software updates. Now Firefox/Thunderbird and Chrome won't connect to Internet. MESSAGE: (Firefox can't find the server at start.ubuntu.com). This laptop I'm using to type works fine using Firefox or Chrome. This laptop had Windows 10 and I wiped it out and installed ubuntu 16.04 from a dvd. Everything worked after software updates. Any help will be appreciated. Thanks.

All Replies (1)

Paul
Paul
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Hi

This sounds more like an issue with Ubuntu that with Firefox or Thunderbird as it sounds like it is impact non-Mozilla software. I recommend that you contact the Ubuntu support forum.

I hope this helps, but if not, please come back here and we can look into a different solution for you.