This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks restore doesn't work/can't bookmark

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

cfcf
cfcf
more options

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and history suddenly missing, can't create bookmarks. Found Restore, can see a list of backup bookmark files with dates and file size, but get message "unable to process backup file." Browsed for possible solutions. Ascertained that I only have the one profile. Downloaded 50.0, installed, rebooted. Still nothing. I did not install any new add-ons as far as I know. Not doing any syncing. (By the way, I view my bookmarks as a sidebar.)

What to try next?

Dell laptop, Vista.

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and history suddenly missing, can't create bookmarks. Found Restore, can see a list of backup bookmark files with dates and file size, but get message "unable to process backup file." Browsed for possible solutions. Ascertained that I only have the one profile. Downloaded 50.0, installed, rebooted. Still nothing. I did not install any new add-ons as far as I know. Not doing any syncing. (By the way, I view my bookmarks as a sidebar.) What to try next? Dell laptop, Vista.

Modified by cfcf

All Replies (3)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Separate security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.207 Flash Player (Linux) Version 11.2. 202.643

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cfcf
cfcf Question owner
more options

Thanks for the reply.

1) Unfortunately there is not an Old Firefox folder on my desktop. Only Firefox icons. There's a new one there since I installed 50. I moved the previous one (49) to the bar on my desktop (my operating system is Vista). Is there someplace else I should be looking for Old Firefox?

2) I refuse to use Internet Exploder, so I hope I can skip anything related to that.

3) I try to avoid updating Flash, and I had it disabled (before updating Firefox) so it would only run when I said yes. So many times Flash wants to do things I don't want or need and am not expecting. Could this be causing a problem since I updated Firefox? Is there something I should be doing, keeping in mind that my operating system is Vista?

4) I do not know anything about graphics drivers. Wouldn't this have updated when I installed 49 and 50?

FredMcD
FredMcD
more options
  • 4

Firefox is a web browser only. Most everything else would be from plugins.

  • 3

Old flash versions can have issues and may be blocked for safety or security reasons.

  • 2

There is one good use for Win IE. That's to download Firefox.

  • 1

Firefox during a refresh places the Old Firefox only on the desktop.

Type about:profiles<enter> in the address bar. How many profiles are listed?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible