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i can't login to my outlook account from thunderbird, but i can from the browser and the outlook app

  • 3 replies
  • 6 have this problem
  • 4 views
  • Last reply by JayceyF

idoengel
idoengel
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I have multiple accounts on my thunderbird, and until a few days ago I had no problem with any of them. One day, I got an error message, saying that the password of one of my email accounts (hotmail.com) is incorrect. I tried to log in again, entering the same password (that did not change), and recieved an error. I can log in to this account in the browser (firefox) as well as in the outlook app on my mobile. I checked several times the password, to make sure it is identical to the one I enter on the browser, but with no success.

When I try to register my account on thunderbird, I get the message "Configuration found in Mozilla ISP database", and when I choose either IMAP or POP3 I recieve this message: "Configuration could not be verified - is the username or password wrong?"

Thanks in advance Ido

I have multiple accounts on my thunderbird, and until a few days ago I had no problem with any of them. One day, I got an error message, saying that the password of one of my email accounts (hotmail.com) is incorrect. I tried to log in again, entering the same password (that did not change), and recieved an error. I can log in to this account in the browser (firefox) as well as in the outlook app on my mobile. I checked several times the password, to make sure it is identical to the one I enter on the browser, but with no success. When I try to register my account on thunderbird, I get the message "Configuration found in Mozilla ISP database", and when I choose either IMAP or POP3 I recieve this message: "Configuration could not be verified - is the username or password wrong?" Thanks in advance Ido

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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https://portal.office.com/servicestatus where it says

Title: Can't access or synchronize Outlook.com email

User Impact: Users may be unable to access or synchronize their Outlook.com accounts while using applications or mobile devices.

More info: While we're focused on remediation, users may be able to access the service by logging in to their Outlook.com accounts with a web browser as an alternative method.

Current status: We've completed the fix and are deploying it throughout the affected environment. While the fix is being deployed, some users may begin to access and synchronize their Outlook.com accounts while using applications or mobile devices.

Start time: Thursday, November 17, 2016, at 12:00 AM UTC

Next update by: Wednesday, November 23, 2016, at 8:30 PM UTC

idoengel
idoengel Question owner
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Thanks Matt, I hope it will be solved by Microsoft in the coming days.

JayceyF
JayceyF
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I've gone down this route:-

Thunderbird not working with hotmail.com since November 18th

Adding an alias worked fine for me? (And hopefully it won't go wrong again!)