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Black screen on all tabs, must close ff and open again. Dont know much about computers. TY

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  • 1 has this problem
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  • Last reply by FredMcD

noambhof
noambhof
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Often. 5 recent crashing reports (I usually shut black screens down myself so perhaps not registered as crashing): Report ID Date Submitted 9c4a7609-15f2-4afa-ad55-57036d24ef64 1/12/2017 11:54 AM 19902294-602e-408c-b901-26053dde6356 12/18/2016 5:18 PM b974f377-9775-40dc-81e8-aaedd5cf08ef 12/5/2016 6:59 PM 3e1c8f2e-f3be-4170-910c-3959177ddac7 11/19/2016 7:27 AM bp-b8d139ca-167b-43d4-b8f3-0a2722161029 10/29/2016 4:43 PM

Often. 5 recent crashing reports (I usually shut black screens down myself so perhaps not registered as crashing): Report ID Date Submitted 9c4a7609-15f2-4afa-ad55-57036d24ef64 1/12/2017 11:54 AM 19902294-602e-408c-b901-26053dde6356 12/18/2016 5:18 PM b974f377-9775-40dc-81e8-aaedd5cf08ef 12/5/2016 6:59 PM 3e1c8f2e-f3be-4170-910c-3959177ddac7 11/19/2016 7:27 AM bp-b8d139ca-167b-43d4-b8f3-0a2722161029 10/29/2016 4:43 PM

All Replies (1)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

Your System Details shows you are using Firefox 50.0 Did you do an upgrade?

bp-b8d139ca-167b-43d4-b8f3-0a2722161029 Signature: PL_HashTableDestroy | SECOID_Shutdown

DropboxExt.1.0.dll = Dropbox

This is for Sumo's Related Bugs 721710 NEW --- Crash in PL_HashTableDestroy coming from ShutdownNSS

Please post the other crash reports.