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When I mark a message as not junk, it disappears completely.

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by Wayne Mery

Dogs69
Dogs69
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I have just installed version 51.0b1 on a windows 10 pc. All incoming e-mails are marked as junk. If I try to mark a message as not junk, it disappears completely and does not get moved to any other folder.

I have just installed version 51.0b1 on a windows 10 pc. All incoming e-mails are marked as junk. If I try to mark a message as not junk, it disappears completely and does not get moved to any other folder.

Chosen solution

The current release version of Thunderbird is 45.6. You have installed a beta version of Thunderbird.

Beta versions don't work properly yet, so unless you are a programmer or the developer, or are in contact with the developers and want to help them iron out problems with beta versions, you should not use a beta version.

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user1121639
user1121639
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Chosen Solution

The current release version of Thunderbird is 45.6. You have installed a beta version of Thunderbird.

Beta versions don't work properly yet, so unless you are a programmer or the developer, or are in contact with the developers and want to help them iron out problems with beta versions, you should not use a beta version.

Wayne Mery
Wayne Mery
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Bruce A. Johnson said

The current release version of Thunderbird is 45.6. You have installed a beta version of Thunderbird. Beta versions don't work properly yet, so unless you are a programmer or the developer, or are in contact with the developers and want to help them iron out problems with beta versions, you should not use a beta version.

OTOH, a broad blanket statement about beta isn't typically warranted. And we don't have a reported like that against beta.

However, average users DO have problems with junk mail on just regular releases.

Dogs67, Try first doing properties | repair on your Junk folder. and report your results

Wayne Mery
Wayne Mery
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And I misread the orignal comment. All messages being marked as junk??

If the repair didn't help, try resetting training at tools | options | security | junk