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Can't open pdf's in office 365 web app

  • 2 replies
  • 3 have this problem
  • 17 views
  • Last reply by fireman_bob

fireman_bob
fireman_bob
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I just switched to the Office 365 web app for mail, and when using FF, I can't open an attached PDF in any email. Using Chrome works fine. All I get in FF is a blank panel with no error messages. Any ideas? Currently using FF 53.0 32 bit

I just switched to the Office 365 web app for mail, and when using FF, I can't open an attached PDF in any email. Using Chrome works fine. All I get in FF is a blank panel with no error messages. Any ideas? Currently using FF 53.0 32 bit

Chosen solution

Could you experiment with the setting for how to open PDFs and see whether another viewer works better? Either of these articles will get you to the relevant part of the Options page:

Can you find a setting that works?

Also, could you check one of the accessibility settings that can silently break redirects. Either:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences

In the left column, click Advanced. Then on the right side, with the "General" mini-tab active, make sure the following is not selected (box is not checked): "Warn me when websites try to redirect or reload the page"

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

Could you experiment with the setting for how to open PDFs and see whether another viewer works better? Either of these articles will get you to the relevant part of the Options page:

Can you find a setting that works?

Also, could you check one of the accessibility settings that can silently break redirects. Either:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences

In the left column, click Advanced. Then on the right side, with the "General" mini-tab active, make sure the following is not selected (box is not checked): "Warn me when websites try to redirect or reload the page"

fireman_bob
fireman_bob Question owner
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Thank you. It turned out the setting for viewing PDF's was set to "Save File". Set to preview and it works fine now.