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Deleted Email Account Keeps Reappearing

  • 1 reply
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  • Last reply by Matt

scott.magee
scott.magee
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Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it.

Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears.

When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted.

Please can you help? Thanks Scott

Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it. Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears. When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted. Please can you help? Thanks Scott

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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Change the account name that appear in the dialog with the cursor. My guess is you have identified a bug. Thunderbird should now do anything in the accounts dialog while duplicate account names exist, so th bug is pretending that it has done something. But lets confirm that guess by changing the names involved.

Are you modifying the Outgoing server (SMTP) entries? lots of folk forget to remove entries from there and get weird sending errors because old and non existent mail accounts stay there after the incoming account is removed.