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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by dhutchins

dhutchins
dhutchins
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When I click on the Firefox icon to open it, I immediately get the Mozilla Crash Reporter. Every time. I tried opening in Safe Mode but cannot. I'm sorry, but I am not understanding your instructions that are below this area. I click on what you tell me, and what you say will happen doesn't happen. The contents of the latest crash report are pasted in a box below, as well as right here. Please let me know what else you might need from me. Crash ID: bp-ade1e803-8ab3-4556-8263-f22201171026

When I click on the Firefox icon to open it, I immediately get the Mozilla Crash Reporter. Every time. I tried opening in Safe Mode but cannot. I'm sorry, but I am not understanding your instructions that are below this area. I click on what you tell me, and what you say will happen doesn't happen. The contents of the latest crash report are pasted in a box below, as well as right here. Please let me know what else you might need from me. Crash ID: bp-ade1e803-8ab3-4556-8263-f22201171026

All Replies (3)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-ade1e803-8ab3-4556-8263-f22201171026 Signature: igd10iumd64.dll | RtlAllocateMemoryBlockLookaside | RtlAllocateHeap | ATL::AtlInternalQueryInterface

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

atiuxp64.dll = Advanced Micro Devices

aticfx64.dll = Radeon DirectX 11 Driver = Advanced Micro Device

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

FredMcD
FredMcD
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Check your Trend Micro software for updates. +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

dhutchins
dhutchins Question owner
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Thank you, FredMcD. I will have to get someone to look at this with me, so I will get back to you later. Dorothy