BUG ??? strange authentication problems on public administration portals with smart card
excuse me for my bad english ... italian users forum give me no answer ... now I am writing to you in Italian language (copy and paste):
Salve, come da oggetto rilevo un comportamento strano, forse un bug, nell'autenticazione con CNS ai vari portali PA ...
la card ed i certificati sono a posto in quanto mediante internet explorer accedo regolarmente al sito INPS, Agenzia delle Entrate ecc...
con Mozilla accade una cosa strana ... se navigo regolarmente l'accesso non avviene ed il browser si pianta (si pianta proprio nella navigazione poiché nonostante mi faccia fare operazioni varie quali apertura di una nuova scheda, oppure accerede ai vari menù, tentando di navigare su nuovo sito nulla accade... tutto fermo)... esempio nel portale INPS il browser si blocca con tip di segnalazione "esecuzione in corso di TLS handshake a portal.inps.it..." e fin quì problemi, ma forse opportuni per cause varie ...
... lo strano è che, dopo aver ovviamente chiuso e riaperto Firefox, ed effettuato preventivamente la login alla carta mediante il menù OPZIONI>PRIVACY E SICUREZZA>DISPOSITIVI DI SICUREZZA>Aruba_Ate>Ate>Accedi, (Aruba e Ate sono l'ente certificatore e la smart card) Firefox garantisce l'accesso ai vari portali della Pubblica Amministrazione (tranne che a SERVIZI TOSCANA per il fascicolo sanitario elettronico ... ma questo è un problema di quel portale specifico).
Forum degli utenti a parte, esiste una sezione dedicata per l'assistenza diretta da parte degli sviluppatori di Mozilla Firefox ? ... oppure come è possibile contattarli direttamente ?
Qualcuno ha esperienze precedenti in merito?
Grazie a tutti.
Modified by Genux66
All Replies (6)
I am just going to put the translation here and see if can figure out how to help you. Google Translate is not so good. See Page Bottom. _______________________________________________________________ Vado solo a mettere la traduzione qui e vedere se riesco a capire come aiutarti. Google Translate non è così buono. Vedi pagina inferiore.
__________________________________________________________ Genux66 Hi, as object I notice a strange behavior, maybe a bug, in authenticating with CNS to various PA portals ...
card and certificates are in place as I use the internet explorer to access the INPS site, the Income Agency, etc.
Mozilla has a strange thing to do ... If I navigate regularly, it does not happen and my browser is planting (I'm planning to navigate because I do not do a variety of operations like opening a new card or accessing the various menus, trying to surfing on a new site nothing happens ... everything is on hold) ... example in the INPS portal the browser crashes with the "running TLS handshake at portal.inps.it ..." message type and so on, but perhaps appropriate for various causes ...
... the strange thing is that after having closed and reopened Firefox and pre-made logging into the card in advance, use the menu OPTIONS> PRIVACY & SECURITY> SAFETY DEVICES> Aruba_Ate> That> Login, (Aruba and Ate are the body Certifier and Smart Card) Firefox provides access to the various Public Administration portals (except TOSCAN for electronic health records ... but this is a problem with that specific portal).
Other users' forums, is there a dedicated section for direct support from Mozilla Firefox developers? ... or how can you contact them directly?
Does anyone have any previous experience on this?
Thank you all.
_____________________________________________________________
Ok you might have some luck here : https://www.mozilla.org/en-US/about/forums/
This is not affiliated to Mozilla : mozillaZine is an independent Mozilla community and advocacy site. We're not affiliated or endorsed by the Mozilla Corporation but we love them just the same. http://forums.mozillazine.org/index.php?sid=ad92086c4a1b6696437b283a14767184
Might be of some use since can screen shot : https://support.mozilla.org/en-US/products/firefox/support-forum
No idea can not read : https://www.mozillaitalia.org/home/
This will put you in contact to developers but ..... : https://developer.mozilla.org/en-US/docs/Mozilla/Developer_guide/Introduction
Best I can do for you. Please let us know if this solved your issue or if need further assistance.
thank you ... it's better we operate step by step ....
I'm a fireman and the department gave me a card ... card work fine with internet explorer and i can access to all portals of italian government (card have also digital sign) browsing web with Mozilla cause a problem ... it freeze all (navigation) on login to a public administration portal ... see image attached file Errore Mozilla INPS ... executing TLS handshake...
I go to next step .... new reply OK ?
step 2:
logging into the card in advance, by the menu OPTIONS> PRIVACY & SECURITY> SAFETY DEVICES> Aruba_Ate> That> Login, (Aruba and Ate are the body Certifier and Smart Card) Firefox provides access to the various Public Administration portals see image attached file
ignore the pop-up certificate on the last image --- (4) it appear by clik on the new link on the top ...
as yuo can see on the last image 4 i'm logged in on the portal INPS !!! and now also other portals ... It's a bug ?
Since I can not read Italian and it is screenshots I can not copy paste to translate. You may have to wait a long time for someone to answer in Italian or never.
Suggest you follow provided links link this site https://www.mozillaitalia.org/home/
i think italian language on screenshoots is not relevant ... the question is:
why Firefox freeze on regulary browsing login , on the contrary , the preliminary login allow navigation ??? i think it's only a code problem .... how can i contact Mozilla developers ??? Thank yuo again.
preliminary login allow navigation
menu OPTIONS> PRIVACY & SECURITY> SECURITY DEVICES> and on the left column MODULES AND SECURITY DEVICES, i choose the device ARUBA_ATE> ATE> (these are my device and card) thus i have login ...!!!
normal navigation do not allow login ... login by normal navigation will cause freeze all browsing (new tab or new sites) ... browser do not crash, i have access to option and other menù ...
how can i contact Mozilla developers ???
Thank you...
Modified by Genux66