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firefox is slow to open after a bios update on my hp laptop

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

loribopp
loribopp
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I have a hp laptop and after I updated the bios firefox is really slow when it firsts opens, sometimes "mozilla firefox has stopped responding" message comes across the top but it eventually starts and then it works fine, any ideas?

I have a hp laptop and after I updated the bios firefox is really slow when it firsts opens, sometimes "mozilla firefox has stopped responding" message comes across the top but it eventually starts and then it works fine, any ideas?

Chosen solution

thank you for your reply but as it turns out it was just a coincidence I have a failing hard drive, just my luck but I do appreciate your response

Read this answer in context 👍 1

All Replies (3)

Scribe
Scribe
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Hi, the Bios update might be a coincidence, so try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

loribopp
loribopp Question owner
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Chosen Solution

thank you for your reply but as it turns out it was just a coincidence I have a failing hard drive, just my luck but I do appreciate your response

Shadow110
Shadow110
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So sorry, glad caught it in time.

If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.