This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when writing email autocomplete addresses does not work

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Pitbrook

Pitbrook
Pitbrook
more options

In 'Options', address autocomplete is switched on to look for matching entries in local address books.

I have 3 address books including 'Personal' and 'Collected addresses'

The contacts sidebar only shows the 'Personal address book' available in 'All address books'

When I search for an address that I know is in my Personal address book, it is not found.

Please help

In 'Options', address autocomplete is switched on to look for matching entries in local address books. I have 3 address books including 'Personal' and 'Collected addresses' The contacts sidebar only shows the 'Personal address book' available in 'All address books' When I search for an address that I know is in my Personal address book, it is not found. Please help

Chosen solution

Perform a test: Start Thunderbird in Safe Mode and see if the issue disappears. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Read this answer in context 👍 2

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

Perform a test: Start Thunderbird in Safe Mode and see if the issue disappears. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Pitbrook
Pitbrook Question owner
more options

Works just fine in safe mode. I have permanently disabled all add-ons.

Thank you