This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have lost all saved passwords so cannot create new one

annread
annread
more options

Cannot send emails as being asked for password. Deleted password manager & saved passwords by mistake. Cannot create a new one without knowing the old one

Cannot send emails as being asked for password. Deleted password manager & saved passwords by mistake. Cannot create a new one without knowing the old one

All Replies (1)

user01229325
user01229325
more options

Your password is administered with your email provider. There may not be anything wrong with your password though. Go to your providers Webmail site and see if your username and password work there. If it does not work reset it with your provider. The password error can also be caused by incorrect server settings. Get a current list of settings from your provider and make any needed changes in Thunderbird.