This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes frequently

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

hafizaqibg
hafizaqibg
more options

These are Crash Reports bp-5680e7a6-4f3c-4dca-bd4d-b0e090180117 1/17/2018 1:44 PM bp-398a4733-6bbc-4c3a-8e58-bcdd31180117 1/17/2018 1:43 PM bp-cc23dc40-73bc-4f4d-969a-3d6bd1180117 1/17/2018 1:42 PM bp-22cf7867-0af9-4041-b282-8314c0180117 1/17/2018 8:04 AM bp-b3cb722b-957f-4d78-bfd2-77f211180117 1/17/2018 8:04 AM bp-d2318dfb-16cd-4449-9e2a-437501180117 1/17/2018 8:03 AM bp-fea53920-6e59-4503-ae56-9d02b0180117 1/17/2018 8:03 AM bp-23be1745-045b-4d61-80c5-ef9da0180117 1/17/2018 7:59 AM bp-33898b80-49fa-4251-94c8-ba4311180115 1/15/2018 6:30 PM bp-bc3922a4-8e80-4dc9-8b23-ec54a1180115 1/15/2018 8:13 AM bp-05e930d5-7e79-4b11-8e0a-f7c7d1180114 1/14/2018 10:34 PM bp-6beb7086-937c-446e-a4a2-50d4f1180114 1/14/2018 3:06 PM bp-811145d8-88f2-4507-9d19-d1e001180114 1/14/2018 11:17 AM bp-773cbd09-39ea-4298-abcc-d59831180104 1/4/2018 10:00 PM

These are Crash Reports bp-5680e7a6-4f3c-4dca-bd4d-b0e090180117 1/17/2018 1:44 PM bp-398a4733-6bbc-4c3a-8e58-bcdd31180117 1/17/2018 1:43 PM bp-cc23dc40-73bc-4f4d-969a-3d6bd1180117 1/17/2018 1:42 PM bp-22cf7867-0af9-4041-b282-8314c0180117 1/17/2018 8:04 AM bp-b3cb722b-957f-4d78-bfd2-77f211180117 1/17/2018 8:04 AM bp-d2318dfb-16cd-4449-9e2a-437501180117 1/17/2018 8:03 AM bp-fea53920-6e59-4503-ae56-9d02b0180117 1/17/2018 8:03 AM bp-23be1745-045b-4d61-80c5-ef9da0180117 1/17/2018 7:59 AM bp-33898b80-49fa-4251-94c8-ba4311180115 1/15/2018 6:30 PM bp-bc3922a4-8e80-4dc9-8b23-ec54a1180115 1/15/2018 8:13 AM bp-05e930d5-7e79-4b11-8e0a-f7c7d1180114 1/14/2018 10:34 PM bp-6beb7086-937c-446e-a4a2-50d4f1180114 1/14/2018 3:06 PM bp-811145d8-88f2-4507-9d19-d1e001180114 1/14/2018 11:17 AM bp-773cbd09-39ea-4298-abcc-d59831180104 1/4/2018 10:00 PM

Modified by cor-el

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Looks like some malware is crashing Firefox. Go to google and ask for rlls64.dll and how to remove it.

FredMcD
FredMcD
more options

rlls64.dll = Relevant Knowledge = Adware

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.