This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

(hyper-) links cannot be opened at all in my thunderbird-mails. who can help me, please?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

keyvandavani
keyvandavani
more options

hi, please, help me urgently: i cannot open any (hyper-) links or anything in my thunderbird-mails via my standard-browser google chrome since today. i have already tried everything and reset the internet-protocol etc. , but still not working. i have triple-checked what thunderbird or the forum said. thank you for your help. keyvan

hi, please, help me urgently: i cannot open any (hyper-) links or anything in my thunderbird-mails via my standard-browser google chrome since today. i have already tried everything and reset the internet-protocol etc. , but still not working. i have triple-checked what thunderbird or the forum said. thank you for your help. keyvan

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

when you click on a link the computer uses your computer settings to determine what to do. what you are wanting the computer to do is open your default browser on the appropriate webpage. This is rarely caused by an issue in Thunderbird.

re :if browser opens but gives a blank webpage: This means your computer is opening the default browser eg: chrome. Try these options: Check: Is there an update for Chrome browser, if yes, then update chrome. https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Exit chrome. Choose another default browser and then reselect Chrome.


Maybe it was something caused in the set up of browser. The following link discusses that setting a stub to operate in background caused an issue. This link helped to resive an issue with chrome not opening. https://support.mozilla.org/en-US/questions/1068267


Just in case your computer is not acknowledging an updated Chrome as the same as previous Chrome.....

Exit Chrome Exit Thunderbird

Suggest unchecking - or choosing another browser temporarilly eg: IE or Firefox Then resetting everything as default again. Note, it needs to be set in more than one place. Images show settings for Firefox but you would choose Chrome in same location.