I can't get videos won't play in Firefox
I've tried everything that Mozilla Support suggests - uninstalling Flash, reinstalling Flash, turning off add-ins, making sure Flash has the correct options, etc. but nothing is working - I still can't get videos to play in Firefox - it just spins and spins trying to figure out what to do. Videos play just fine in Chrome, IE and Edge. I still use Windows 7 on a desktop. If I can't get this fixed I will make the leap back to Chrome when I prefer Firefox - it's far superior.
Chosen solution
Problem solved - I allowed the websites to run without the ad blocking add-ins. I had to exclude those sites.
Thanks to everyone for their help solving this problem
Read this answer in context 👍 0All Replies (8)
What video and what site?
pretty much anything except You Tube. Primarily news related sites:
cnn.com channel3000.com cnbc.com
Most sports sites like espn.com work fine.
Is Flash the problem or is it something else I'm doing right? I worked fine before Mozilla started messing around with Firefox.
Modified by blueboy714
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
When you're on a page that wants to use the Flash plugin, do you get the plugin notification icon displayed toward the left end of the address bar? It looks like a gray "Lego" block. That icon is to manage the site's permission to use Flash.
<center>
</center>
If the icon does not appear, and you've ruled out add-ons, two other thoughts:
(A) Do you use any video recorders/downloaders/catchers that may insert themselves between Firefox and the site?
(B) Has Firefox raised any objections to secure site certificates (untrusted connection) recently?
Regarding safe mode - The videos play fine in safe mode, so it may be something with my add-ins (Adblock, Adblock Plus, NoSquint and Print Edit WE)
Modified by blueboy714
Regarding plugin notification icon - when I disable my AdBlock add-ins video runs fine, but the Flash icon doesn't appear, which means that these sites must use something else to play video (which my adblocking add-ins are keeping from running). I guess this means if I want to watch a video I have to disable my adblocking add-ins.
Chosen Solution
Problem solved - I allowed the websites to run without the ad blocking add-ins. I had to exclude those sites.
Thanks to everyone for their help solving this problem
Modified by blueboy714
Well done.