This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I download a new, uncorrupted version of Thunderbird

more options

Hi, I was trying to move my Thunderbird information to a new linux OS. I uploaded all the Thunderbird information to Google Drive and then downloaded to the new OS. I installed a new version of Thunderbird and, by mistake, I erased the Thunderbird folder on the new installation. Now when I try to open it I only get this message: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I erased this installation and downloaded another, but when I tried to open it, the message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible", would appear again, although it was a new install. I tried downloading it through package manager, cli and in different browsers, but the result it is always the same. How can I solve this? Thanks for all the help.

Hi, I was trying to move my Thunderbird information to a new linux OS. I uploaded all the Thunderbird information to Google Drive and then downloaded to the new OS. I installed a new version of Thunderbird and, by mistake, I erased the Thunderbird folder on the new installation. Now when I try to open it I only get this message: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I erased this installation and downloaded another, but when I tried to open it, the message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible", would appear again, although it was a new install. I tried downloading it through package manager, cli and in different browsers, but the result it is always the same. How can I solve this? Thanks for all the help.

All Replies (2)

more options

Using a file manager or command line, delete ~/.thunderbird/profiles.ini. Then try again to start Thunderbird.

more options

~/.thunderbird/profiles.ini. dont find this file anywhere!