This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hello, I have saw a pop up when i opened mozilla that I won Samsung S9 mobile phone. So, Was that genuine message or just fake?

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has select some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake?

Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has select some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake?

Modified by bhavinp311

All Replies (7)

more options

bhavinp311 said

Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has selected some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake.

Modified by bhavinp311

more options

Hi, fake I'm afraid, but you are wise to be cautious.

Please do not post your contact details on here, because you are leaving yourself open to spam and junk mail.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

bhavinp311 said

bhavinp311 said
Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has selected some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake.
more options

bhavinp311 said

Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has select some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake.
more options

I understood I won't share my contact detail ever. Can I have my question's reply, please?

Modified by bhavinp311

more options

The first reply covered it: FAKE - SCAM - LIE.

Did that maybe come from an ad in your home page?

One possible culprit would be an extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

more options

bhavinp311 said

Hello, I have saw a pop up when i opened Mozilla that I won Samsung S9 mobile phone. And it told Mozilla Firefox has select some of users who uses Mozilla Firefox uses on daily bases And there will be only $1 shipping price. So, Was that genuine message or just fake?

The scam page was likely due to a form of malvertising Ad.

Do you honestly think you will get something worth as much as several hundreds dollars US or $1000cdn and only have to pay $1 for shipping.

The $1 is to trick people to get more details like credit card or such money payment information from the people who fall for this scam.

There has been three prize variations of this scam, a iPhone X, $1000 gift card and Samsung S8 or S9.

If Mozilla (the company that makes Firefox) was legitimately giving out prizes to random people it would likely be on a *.mozilla.org page and not some random weird url site.

Depending on page variation you may said prize for doing a basic survey. Mozilla has done surveys over the years by way of http://qsurvey.mozilla.com which is surveygizmo.com however no form of prizes are given for doing them.

Modified by James