This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Why do my deleted emails not get moved to the Trash folder?

  • 2 replies
  • 1 has this problem
  • 105 views
  • Last reply by EZorb

jbacinti
jbacinti
more options

My emails when I click on Delete get a red X beside hem but are not moved to the Trash folder and stay in the Inbox with the red X and a line through the header. How do I get them moved out of the Inbox and to the Trash folder?

My emails when I click on Delete get a red X beside hem but are not moved to the Trash folder and stay in the Inbox with the red X and a line through the header. How do I get them moved out of the Inbox and to the Trash folder?

Chosen solution

Hi, You probably have your account set to mark messages as deleted, instead of moving them. Here's how to set it back.

  1. Right-click on the account name, and select Settings.
  2. Select Server Settings.
  3. Under When I delete a message, set it to Move it to this folder.
  4. Click OK.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.com and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
Read this answer in context 👍 0

All Replies (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

Chosen Solution

Hi, You probably have your account set to mark messages as deleted, instead of moving them. Here's how to set it back.

  1. Right-click on the account name, and select Settings.
  2. Select Server Settings.
  3. Under When I delete a message, set it to Move it to this folder.
  4. Click OK.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.com and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
EZorb
EZorb
more options

IMAP TB after update to ver 60.3 all deleted email goes to the Junk folder. Yes I have it set to be moved to the Trash folder.