This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't upload pictures as appendix via thunderbird

  • 7 replies
  • 2 have this problem
  • 2 views
  • Last reply by christ1

more options

Since the update to Thunderbird 60, I can't send pictures via e-mail the way I used to do. Before the update, I selected the pictures in the designated folder, click right mouse button en select "copy to email program". Normally, the pictures reduced in size and appeared as appendix in my new mail.

After the update, I recieve an error, which says the following:

" Another application tries to send e-mail through your user profile. Are you sure you want to send e-mail? " Either selecting Cancel or OK, nothing happens. I'm not happy with that. Alternatively, I can reduce my pictures manually, but this takes up to much time.

Since the update to Thunderbird 60, I can't send pictures via e-mail the way I used to do. Before the update, I selected the pictures in the designated folder, click right mouse button en select "copy to email program". Normally, the pictures reduced in size and appeared as appendix in my new mail. After the update, I recieve an error, which says the following: " Another application tries to send e-mail through your user profile. Are you sure you want to send e-mail? " Either selecting Cancel or OK, nothing happens. I'm not happy with that. Alternatively, I can reduce my pictures manually, but this takes up to much time.
Attached screenshots

Chosen solution

When your problem is fixed can you mark the topic as 'Solved' please? Thank you.

Read this answer in context 👍 0

All Replies (7)

more options
more options

I'm not that technical with computers :-) Am I correct when I say that I have to un-install office? (i don't think that there is any office software on my laptop?)

more options

No, you're supposed to download Thunderbird from https://www.thunderbird.net/ and run the installer.

This will not impact your existing data.

more options

Okay, thanks for the advise. Does this have any effect on my current emails in my in- and outbox? (I don't want them to be deleted after re-installing Thunderbird)

more options
Does this have any effect on my current emails in my in- and outbox?

It does not. Having that said, it's always recommended to have a current backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

more options

It worked! I've re-installed thunderbird and tested my method of sending pictures, no problems anymore. Thank you very much :D Kind regards, Marcel

more options

Chosen Solution

When your problem is fixed can you mark the topic as 'Solved' please? Thank you.