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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

bwedge
bwedge
more options

Since the latest update to windows 10 1809, Firefox is completely unusable and repeatedly crashes whenever you try to open a tab. Crash report shows this in red:- 8 msvp9dec.dll msvp9dec.dll@0x2022 cfi Have submitted several crash reports, but if I try to link through to Mozilla, guess what? Firefox crashes! Firefox 65.0.2 Crash Report [@ Ndr64pClientInit ] Search Mozilla Support for this signature How to read this crash report ID: b39d18b3-50e0-4d9f-8fa6-e652c0190311 Signature: Ndr64pClientInit 

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature Ndr64pClientInit More Reports Search UUID b39d18b3-50e0-4d9f-8fa6-e652c0190311 Date Processed 2019-03-11 15:23:32 UTC Uptime 50 seconds Install Age 21,360 seconds since version was first installed (5 hours and 56 minutes) Install Time 2019-03-09 15:10:11 Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 10 OS Version 10.0.17763 Build Architecture amd64 CPU Info family 6 model 63 stepping 2 CPU Count 12 Adapter Vendor ID

Advanced Micro Devices, Inc. [AMD/ATI] (0x1002)

Adapter Device ID

Ellesmere [Radeon RX 470/480/570/570X/580/580X] (0x67df)

Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x2 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,731,205,468,160 bytes (140.73 TB) Available Page File 60,720,291,840 bytes (60.72 GB) Available Physical Memory 28,442,333,184 bytes (28.44 GB) System Memory Use Percentage 16 EMCheckCompatibility

True

App Notes

FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4

Processor Notes processor_ip-172-31-24-213_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (64), Name: COM MTA Frame Module Signature Source Trust 0 rpcrt4.dll Ndr64pClientInit context 1 rpcrt4.dll NdrpClientCall3 cfi 2 combase.dll ObjectStublessClient onecore\com\combase\ndr\ndrole\amd64\stblsclt.cxx:292 cfi 3 combase.dll ObjectStubless onecore\com\combase\ndr\ndrole\amd64\stubless.asm:175 cfi 4 comppkgsup.dll GetMediaComponentPackageInfoForRestrictedProcess(bool, HSTRING__*, Windows::Foundation::Collections::IVector<Windows::Foundation::Collections::IPropertySet*>**) cfi 5 comppkgsup.dll GetMediaComponentPackageInfo cfi 6 mfplat.dll EnumPackagedMFTs(bool, _GUID const&, unsigned int, __MIDL___MIDL_itf_mfobjects_0000_0008_0003 const*, __MIDL___MIDL_itf_mfobjects_0000_0008_0003 const*, IMFActivate***, unsigned int*) cfi 7 mfplat.dll MFTEnumEx cfi Ø 8 msvp9dec.dll msvp9dec.dll@0x2022 cfi

Show other threads

Since the latest update to windows 10 1809, Firefox is completely unusable and repeatedly crashes whenever you try to open a tab. Crash report shows this in red:- 8 msvp9dec.dll msvp9dec.dll@0x2022 cfi Have submitted several crash reports, but if I try to link through to Mozilla, guess what? Firefox crashes! Firefox 65.0.2 Crash Report [@ Ndr64pClientInit ] Search Mozilla Support for this signature How to read this crash report ID: b39d18b3-50e0-4d9f-8fa6-e652c0190311 Signature: Ndr64pClientInit Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations Signature Ndr64pClientInit More Reports Search UUID b39d18b3-50e0-4d9f-8fa6-e652c0190311 Date Processed 2019-03-11 15:23:32 UTC Uptime 50 seconds Install Age 21,360 seconds since version was first installed (5 hours and 56 minutes) Install Time 2019-03-09 15:10:11 Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 10 OS Version 10.0.17763 Build Architecture amd64 CPU Info family 6 model 63 stepping 2 CPU Count 12 Adapter Vendor ID Advanced Micro Devices, Inc. [AMD/ATI] (0x1002) Adapter Device ID Ellesmere [Radeon RX 470/480/570/570X/580/580X] (0x67df) Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x2 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,731,205,468,160 bytes (140.73 TB) Available Page File 60,720,291,840 bytes (60.72 GB) Available Physical Memory 28,442,333,184 bytes (28.44 GB) System Memory Use Percentage 16 EMCheckCompatibility True App Notes FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4 Processor Notes processor_ip-172-31-24-213_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (64), Name: COM MTA Frame Module Signature Source Trust 0 rpcrt4.dll Ndr64pClientInit context 1 rpcrt4.dll NdrpClientCall3 cfi 2 combase.dll ObjectStublessClient onecore\com\combase\ndr\ndrole\amd64\stblsclt.cxx:292 cfi 3 combase.dll ObjectStubless onecore\com\combase\ndr\ndrole\amd64\stubless.asm:175 cfi 4 comppkgsup.dll GetMediaComponentPackageInfoForRestrictedProcess(bool, HSTRING__*, Windows::Foundation::Collections::IVector<Windows::Foundation::Collections::IPropertySet*>**) cfi 5 comppkgsup.dll GetMediaComponentPackageInfo cfi 6 mfplat.dll EnumPackagedMFTs(bool, _GUID const&, unsigned int, __MIDL___MIDL_itf_mfobjects_0000_0008_0003 const*, __MIDL___MIDL_itf_mfobjects_0000_0008_0003 const*, IMFActivate***, unsigned int*) cfi 7 mfplat.dll MFTEnumEx cfi Ø 8 msvp9dec.dll msvp9dec.dll@0x2022 cfi Show other threads

All Replies (3)

davidspriggs
davidspriggs
more options

Check to see if the crash happens in Safe Mode (see below). 

   Try a clean reinstall (see Firefox keeps crashing at startup).

Otherwise, follow these steps in order. Table of Contents 

   Update your software
       Update Firefox
       Update and troubleshoot your Flash plugin
       Update Windows
       Update your drivers
       Update your Internet Security software
   Check for viruses or spyware
   Check to see if the crash happens in Safe Mode
       The crash still happens in Safe Mode
       The crash doesn't happen in Safe Mode
   Check your hardware
       Check your RAM for errors
FredMcD
FredMcD
more options

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25) OS Windows 10 OS Version 10.0.17763

bp-b39d18b3-50e0-4d9f-8fa6-e652c0190311 Signature: Ndr64pClientInit

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,731,205,468,160 bytes (140.73 TB) Available Page File 60,720,291,840 bytes (60.72 GB) Available Physical Memory 28,442,333,184 bytes (28.44 GB) System Memory Use Percentage 16

mbae64.dll = Malwarebytes Anti-Exploit

MSVP9DEC.dll = Microsoft Corporation

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 1521370 REOPENED --- Reproducible tab crashes after update to Windows 10 1809

FredMcD
FredMcD
more options

Update Malwarebytes. If the problem continues, disable it.