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Thunderbird failed to find the settings for your email account

theorchards
theorchards
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Setting up my email accounts in Thunderbird (60.6.1 (32-bit)) on my new Windows 10 Home (v 1803) lap top I enter (manually) all the correct details , but the failed message always appears. The problem appears to be the SMPT outgoing server name: smpt.ionos.co.uk recommended by the ISP ionos (formerly 1and1). If I enter the default smpt server (smpt.tiscali.co.uk in my case) the accounts set up perfectly, but then I cannot send emails because the tiscali smpt server bounces them with an error message. Is there way round the outgoing ionos server problem?

Setting up my email accounts in Thunderbird (60.6.1 (32-bit)) on my new Windows 10 Home (v 1803) lap top I enter (manually) all the correct details , but the failed message always appears. The problem appears to be the SMPT outgoing server name: smpt.ionos.co.uk recommended by the ISP ionos (formerly 1and1). If I enter the default smpt server (smpt.tiscali.co.uk in my case) the accounts set up perfectly, but then I cannot send emails because the tiscali smpt server bounces them with an error message. Is there way round the outgoing ionos server problem?

Chosen solution

Could this be a typo? The correct server is smtp.ionos.co.uk, not smpt.ionos.co.uk.

https://www.ionos.co.uk/help/email-office/general-topics/settings-for-your-email-programs-imap-pop3/

Simple Mail Transfer Protocol

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Could this be a typo? The correct server is smtp.ionos.co.uk, not smpt.ionos.co.uk.

https://www.ionos.co.uk/help/email-office/general-topics/settings-for-your-email-programs-imap-pop3/

Simple Mail Transfer Protocol

theorchards
theorchards Question owner
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Yes that's it. How unbelievably stupid of me! Thank you so much