Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After changing pw Firefox does NOT ask to save the new pw & does NOT autofill with new pw even after manually changing pw mgr & restarting my mac. Why?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

rbradsh2
rbradsh2
more options

Firefox version: 66.0.2 Computer: Mac OS 10.13.6 I just changed my web mail password. The new password was accepted by the web mail site. The old password does NOT work. The new password DOES. I restarted the computer after making the change. When I signed back into my web mail site I had to input my new password. Firefox DID NOT ask to save the new password. (This feature IS turned on in the preferences.) When I signed out of Web mail and signed back in the NEW password was NOT automatically filled in. I went to the password manager and MANUALLY changed the password. I signed out of the web mail site and restarted the computer. When I signed back into the web mail site it STILL AUTOMATICALLY input the OLD password and I had to manually input the new one. I checked the password manager and the NEW password is there with today's date as the last time it was changed. I checked other sites with saved passwords and they still operate as the always have.

Why is this happening? What can I do to get it to ask & populate properly?

Firefox version: 66.0.2 Computer: Mac OS 10.13.6 I just changed my web mail password. The new password was accepted by the web mail site. The old password does NOT work. The new password DOES. I restarted the computer after making the change. When I signed back into my web mail site I had to input my new password. Firefox DID NOT ask to save the new password. (This feature IS turned on in the preferences.) When I signed out of Web mail and signed back in the NEW password was NOT automatically filled in. I went to the password manager and MANUALLY changed the password. I signed out of the web mail site and restarted the computer. When I signed back into the web mail site it STILL AUTOMATICALLY input the OLD password and I had to manually input the new one. I checked the password manager and the NEW password is there with today's date as the last time it was changed. I checked other sites with saved passwords and they still operate as the always have. Why is this happening? What can I do to get it to ask & populate properly?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

See also: