This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

vfsolutions.com site not loading in firefox works in other browsers, all users impacted

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by websitefun

more options

Receiving Secure Connection Failed, no other details in message. Trace shows server sending connection reset. Have validated certificate is installed properly. Tested from multiple machines, users and networks all receive same message. Problem just started recently

Receiving Secure Connection Failed, no other details in message. Trace shows server sending connection reset. Have validated certificate is installed properly. Tested from multiple machines, users and networks all receive same message. Problem just started recently

All Replies (4)

more options
more options

Hi websitefun, I submitted the domain here:

https://www.ssllabs.com/ssltest/analyze.html?d=vfsolutions.com&latest

It shows that none of their Firefox test systems could connect. I believe it is because the list of ciphers is too restricted. You can view the ciphers supported by Firefox if you visit the following page in Firefox:

https://www.ssllabs.com/ssltest/viewMyClient.html

So for example, the server supports:

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (0xc028) TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (0xc027)

Firefox doesn't support CBC in this configuration. Try adding these ciphers to your server configuration:

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (0xc030) TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (0xc02f)

more options

As a point of comparison, my web host went to TLS 1.2-only last year, and only supports four ciphers but shows the ability to connect to all of the test browsers:

https://www.ssllabs.com/ssltest/analyze.html?d=jeffersonscher.com

Not sure how they chose those ciphers.

more options

hi jscher200 - thanks for information I am working to get the ciphers added so I can test will let you know if problem is resolved