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Youtube Videos/Twitch randomly stop working, get black screen, forced to close firefox

tastypavlova
tastypavlova
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Last night I was watching twitch and some youtube videos and all of a sudden the video players paused. I refreshed the page and was met with a black screen on both twitch and youtube. The overlay for the players was there (volume control, play/pause, "live" notification in the top right corner of twitch), but youtube had a permanent loading symbol and twitch was completely blacked out. I closed out of firefox and reopened and the players started working again, but later today the same thing happened, again forcing me to close out of firefox. It's been hard for me to try and diagnose the problem because it happens sparingly and reproducing the issue has been difficult.

Last night I was watching twitch and some youtube videos and all of a sudden the video players paused. I refreshed the page and was met with a black screen on both twitch and youtube. The overlay for the players was there (volume control, play/pause, "live" notification in the top right corner of twitch), but youtube had a permanent loading symbol and twitch was completely blacked out. I closed out of firefox and reopened and the players started working again, but later today the same thing happened, again forcing me to close out of firefox. It's been hard for me to try and diagnose the problem because it happens sparingly and reproducing the issue has been difficult.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Could be a memory problem and extensions can also be involved.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
tastypavlova
tastypavlova Question owner
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Yeah I thought it might be related to memory/extensions. In terms of diagnosing the problem: The issue has only happened twice so far at random times, usually after running firefox for a while. I'll try safe mode and disable hardware acceleration but it happens so sparingly it might be hard to tell if it's made a difference (or not) for a little bit. I'll post once I've done the checks.