This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My firefox signin won't work on Mozilla Support

NelCapeTown
NelCapeTown
more options

I don't quite understand the difference between Firefox sign-ins and Mozilla sign-ins. I have an existing Firefox account, but I was unable to sign in to Mozilla support with it. I just created a Mozilla account with the same email address. Is this normal - should they be two seperate accounts with the same email address and different passwords?

I don't quite understand the difference between Firefox sign-ins and Mozilla sign-ins. I have an existing Firefox account, but I was unable to sign in to Mozilla support with it. I just created a Mozilla account with the same email address. Is this normal - should they be two seperate accounts with the same email address and different passwords?

Chosen solution

A Firefox Account is completely separate from the account for this support forum. You may use the same email address and password for both, but there is no real advantage to doing so.

Read this answer in context 👍 0

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

A Firefox Account is completely separate from the account for this support forum. You may use the same email address and password for both, but there is no real advantage to doing so.